Chatbots stories - Page 14

Widespread accessibility to generative AI tools, like ChatGPT, means that email scams are more convincing than ever before.

The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.

A third of employers will increase technology budgets as candidate shortages persist, while and over half will place a greater emphasis on internal mobility.

The market for digital twins has grown by 71% from 2020 to 2022, with over half of manufacturers developing or planning to develop a digital twin.

Cybercriminals are using ChatGPT to create deepfake chatbots, phishing campaigns and malware, according to a new report.

Simul8 has developed a next-generation digital twin engine, combining process mining and machine learning for more accurate simulations and decision-making.

Choosing the best finance app on Salesforce? Consider factors like ease of implementation, flexibility, scalability, reviews, price, and training materials.

Leading brands are prioritising investments in content creation capabilities and workflows, according to Adobe's 2023 Digital Trends Report.

Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses’ perceived customer needs and reality.

All eyes are on the big tech players as they battle it out to win the chatbot innovation race, but it’s not been without its challenges.

McKinsey has conducted some very interesting research into this area which clearly shows that automation is now firmly on the agenda.

Updates include improved sustainability and modelling objects library, extended power and network connectivity, and better simulation and reporting functions.

Conversational AI platform Ambit appoints Adam Cherrett as new Partner Manager, bringing extensive experience to drive growth strategy and build partnerships.

Atturra announces new partnerships to meet customer demand for conversational voice AI, accounts payable automation, and mobile payments solutions.

Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.

A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .

Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.

Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.

With 3G being phased out across the UK, businesses need to be prepared to reap the rewards presented by the fifth generation of mobile connectivity.

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.