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Chatbots Stories - Page 14

UK Stories

Chatbots stories

Why AI will fail without a single version of truth
Digital Transformation

Why AI will fail without a single version of truth

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

By Phil Smith • 5 min read • Tue, 18th Nov 2025
UK retailers risk GBP £92 million as AI fails to meet eCommerce needs
Customer Experience

UK retailers risk GBP £92 million as AI fails to meet eCommerce needs

UK retailers face a GBP £92 million risk as most AI initiatives fail to meet eCommerce needs, with many consumers dissatisfied and investments underperforming.

By Shannon Williams • 3 min read • Wed, 12th Nov 2025
European firms lag in fully integrated digital maintenance systems
Digital Transformation

European firms lag in fully integrated digital maintenance systems

A study shows 63% of European firms are early in digitalising maintenance, despite 92% recognising the benefits of predictive, connected systems.

By Shannon Williams • 4 min read • Thu, 30th Oct 2025
How AI is driving growth and transforming the future of hospitality
Robotics

How AI is driving growth and transforming the future of hospitality

AI is transforming hospitality, with the market set to soar from USD $90 million to $8.12 billion by 2034, boosting efficiency and guest experiences worldwide.

By Filip Linek • 4 min read • Thu, 30th Oct 2025
AI cybercrime surges as UK loses GBP £100 million to new scams
Physical Security

AI cybercrime surges as UK loses GBP £100 million to new scams

AI-powered cybercrime has surged in the UK, with new scams causing losses of nearly GBP £100 million amid deepfake and phishing attacks.

By Jed Nykolle Harme • 4 min read • Wed, 29th Oct 2025
Retail's AI Revolution: Why personalisation is the game-changer
Customer Experience

Retail's AI Revolution: Why personalisation is the game-changer

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

By Ian Tickle • 4 min read • Sat, 25th Oct 2025
UK shoppers embrace AI for retail updates but still seek human touch
Customer Experience

UK shoppers embrace AI for retail updates but still seek human touch

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

By Shannon Williams • 3 min read • Thu, 23rd Oct 2025
AI in customer service: balancing technology & the human touch
Customer Experience

AI in customer service: balancing technology & the human touch

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

By Shannon Williams • 4 min read • Fri, 10th Oct 2025

Global Stories

Chatbots stories

UK firms see AI boost but workforce training lags behind
Digital Transformation

UK firms see AI boost but workforce training lags behind

Two-thirds of UK firms report AI boosts in productivity, yet only 45% offer workforce training, highlighting a skills gap despite notable gains, IBM finds.

By Jed Nykolle Harme • 5 min read • Wed, 29th Oct 2025
UK customers still prefer human agents, but lower prices boost use
Customer Experience

UK customers still prefer human agents, but lower prices boost use

New survey finds 83% of UK customers prefer human agents for service, but 34% may switch to AI if it means lower prices, especially in London.

By Catherine Knowles • 4 min read • Fri, 17th Oct 2025
Coder unveils Blink, a CLI tool to simplify building AI agents
DevOps

Coder unveils Blink, a CLI tool to simplify building AI agents

Coder launches Blink, an open source CLI tool enabling developers to build, test and deploy AI agents directly from the terminal with ease.

By Catherine Knowles • 4 min read • Fri, 17th Oct 2025
AI infrastructure spending to hit USD $37.5bn by 2026, says Gartner
Generative AI

AI infrastructure spending to hit USD $37.5bn by 2026, says Gartner

Global spending on AI-optimised infrastructure as a service is set to surge to USD $37.5bn by 2026, driven by demand for inferencing workloads, Gartner forecasts.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025
Why AI is not just AI: the executive's definitive guide to adoption
Data Analytics

Why AI is not just AI: the executive's definitive guide to adoption

Business leaders rush into AI strategies, but success demands more than hype-it requires infrastructure, data, and expert partnerships for real value.

By Diego Nievas • 5 min read • Tue, 14th Oct 2025

Stories from Other Regions

Chatbots stories

Why Build “Faster Horses” When What you Need is a Car?
Customer Experience

Why Build “Faster Horses” When What you Need is a Car?

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

By Doug Marinaro • 8 min read • Tue, 18th Nov 2025
OpenAI brings group chat feature to Kiwi ChatGPT users
Unified Communications

OpenAI brings group chat feature to Kiwi ChatGPT users

OpenAI has introduced a group chat feature in ChatGPT for up to 20 users, enabling shared collaboration in New Zealand, Japan, South Korea, and Taiwan.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
Australian employers fast-track digital change amid skills gap
Data Analytics

Australian employers fast-track digital change amid skills gap

Eighty-four per cent of Australian employers are advancing digital transformation, yet nearly half doubt their workforce has the skills to deliver these initiatives.

By Shannon Williams • 3 min read • Wed, 12th Nov 2025
OneKloudX to bring Cauzzy AI agents to NetSuite ERP users
Data Analytics

OneKloudX to bring Cauzzy AI agents to NetSuite ERP users

OneKloudX partners with Cauzzy AI to integrate AI agents into NetSuite ERP, enhancing automation and decision-making for Australian businesses.

By Jed Nykolle Harme • 3 min read • Sat, 25th Oct 2025