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Chatbots Stories - Page 12

UK Stories

Chatbots stories

Qlik to invest USD $1.5bn in Europe & launch agentic AI
Data Protection

Qlik to invest USD $1.5bn in Europe & launch agentic AI

Qlik to pour USD $1.5bn into Europe, join AWS European Sovereign Cloud and debut agentic AI via its new Qlik Answers experience.

By Kaleah Salmon • 5 min read • Mon, 22nd Dec 2025

Global Stories

Chatbots stories

Conviva adds AI pattern analytics to customer journeys
Unified Communications

Conviva adds AI pattern analytics to customer journeys

Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.

By Sofiah Nichole Salivio • 5 min read • Thu, 8th Jan 2026
The future of authentication in 2026: Insights from Yubico's experts
Data Protection

The future of authentication in 2026: Insights from Yubico's experts

Yubico experts say 2026 will redefine authentication, with post-quantum security, digital ID wallets and AI-driven threats converging.

By Ronnie Manning • 9 min read • Thu, 8th Jan 2026
Simwood links WhatsApp voice with global carrier tools
Unified Communications

Simwood links WhatsApp voice with global carrier tools

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Freshworks adds AI tools to streamline customer service
Software-as-a-Service

Freshworks adds AI tools to streamline customer service

Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.

By Kaleah Salmon • 5 min read • Tue, 6th Jan 2026
Meta buys Manus to boost general-purpose AI agents
Data Analytics

Meta buys Manus to boost general-purpose AI agents

Meta has bought Singapore AI start-up Manus, aiming to embed its autonomous general-purpose agent across consumer and business products.

By Sean Mitchell • 4 min read • Tue, 30th Dec 2025
AI reshapes loyalty, super apps & customer engagement
Data Protection

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025
Commvault, Pinecone boost RAG resilience with backups
Data Protection

Commvault, Pinecone boost RAG resilience with backups

Commvault and Pinecone team up to deliver immutable backups and rapid recovery for mission-critical RAG and vector database workloads.

By Shannon Williams • 4 min read • Thu, 25th Dec 2025
Finance firms prioritise AI but struggle to scale it
DevOps

Finance firms prioritise AI but struggle to scale it

Finance leaders hail AI as core to strategy, yet fewer than half have scaled it beyond pilots amid legacy, skills and leadership hurdles.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
APAC enterprises eye sovereign RAG & hyperscale AI in 2026
Data Protection

APAC enterprises eye sovereign RAG & hyperscale AI in 2026

APAC enterprises plan big 2026 AI spend, pivoting from chatbots to sovereign RAG and hyperscale platforms to meet strict data rules.

By Sean Mitchell • 5 min read • Thu, 18th Dec 2025
From AI pilots to productions: Why 2026 will be the year APAC organisations go all-in on real-time
Gaming

From AI pilots to productions: Why 2026 will be the year APAC organisations go all-in on real-time

APAC firms are shifting from AI pilots to real-time, scaled deployments in 2026 as data, ROI demands and regulation rapidly converge.

By Nick Dearden • 5 min read • Wed, 17th Dec 2025
AI reshapes supply chains as disruption becomes the norm
Ransomware

AI reshapes supply chains as disruption becomes the norm

AI takes centre stage in logistics as Infios predicts 2026 supply chains built for constant disruption, resilience and human‑machine teamwork.

By Shannon Williams • 4 min read • Fri, 12th Dec 2025
AI to redefine eCommerce discovery, emotion & subs by 2026
Digital Transformation

AI to redefine eCommerce discovery, emotion & subs by 2026

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

By Kaleah Salmon • 5 min read • Fri, 12th Dec 2025
Twilio predicts stricter AI customer service rules by 2026
Digital Transformation

Twilio predicts stricter AI customer service rules by 2026

Twilio predicts Asia Pacific customer service will face strict AI transparency rules and mandatory bot disclosures by 2026.

By Shannon Williams • 5 min read • Fri, 12th Dec 2025
Safe AI coaches staff to cut cyber attack errors
Firewalls

Safe AI coaches staff to cut cyber attack errors

Safe AI “coaches” embedded in workplace tools are cutting repeat cyber incidents by up to 95%, as firms race to counter AI-driven attacks.

By Shannon Williams • 5 min read • Fri, 12th Dec 2025

Stories from Other Regions

Chatbots stories

Explainer: Australia's public sector AI opportunity
Data Protection

Explainer: Australia's public sector AI opportunity

Australia's vast public sector is turning to AI to boost efficiency, cut costs and improve services, while navigating strict ethical safeguards.

By Sean Mitchell • 10 min read • Tue, 23rd Dec 2025
From metrics to meaning: Rethinking KPIs in contact centres
Unified Communications

From metrics to meaning: Rethinking KPIs in contact centres

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

By Richard Lundgren • 5 min read • Wed, 17th Dec 2025