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Chatbots Stories - Page 13

UK Stories

Chatbots stories

Negative AI experiences put GBP £9 billion UK online sales at risk
Digital Transformation

Negative AI experiences put GBP £9 billion UK online sales at risk

Negative AI experiences in UK online shopping risk GBP £9 billion in sales, with 75% of AI-related reviews expressing dissatisfaction, new data shows.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
UK marketers reduce agency contact as AI transforms workflows
Partner Programmes

UK marketers reduce agency contact as AI transforms workflows

Nearly half of UK marketers contact their agencies less than weekly as AI reshapes workflows, boosting efficiency but challenging traditional agency roles.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
The symbiotic relationship between AI-driven CX and EX
Customer Relationship Management

The symbiotic relationship between AI-driven CX and EX

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

By Ian Tickle • 3 min read • Thu, 27th Nov 2025
Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service
Digital Transformation

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

By Amir Mehmood • 5 min read • Fri, 21st Nov 2025

Global Stories

Chatbots stories

AI agents to transform enterprise, retail & security by 2026
Unified Communications

AI agents to transform enterprise, retail & security by 2026

AI agents are tipped to sweep through enterprises, shops and security by 2026, automating work, reshaping retail and redefining digital trust.

By Kaleah Salmon • 6 min read • Wed, 10th Dec 2025
How AI, social commerce & experience will reshape retail in 2026
Customer Experience

How AI, social commerce & experience will reshape retail in 2026

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025
AI-driven data & supply chain innovation to reshape retail in 2026
DevOps

AI-driven data & supply chain innovation to reshape retail in 2026

AI and predictive analytics are set to transform retail supply chains in 2026, enhancing customer experience and operational efficiency.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025
Retailers optimistic about AI but full deployment remains distant
Marketing Technologies

Retailers optimistic about AI but full deployment remains distant

Over two-thirds of retailers expect agentic AI to boost efficiency by 2026, but only 8% have fully integrated it into their operations so far.

By Shannon Williams • 3 min read • Fri, 5th Dec 2025
Enterprise security to be reshaped by AI, cloud & automation
Disaster Recovery

Enterprise security to be reshaped by AI, cloud & automation

Enterprise security faces major changes in 2026 as AI, hybrid cloud, and automation reshape risk management and resilience strategies worldwide.

By Shannon Williams • 5 min read • Wed, 26th Nov 2025
Australian shoppers prefer human support over AI in Black Friday sales
Customer Experience

Australian shoppers prefer human support over AI in Black Friday sales

Australian shoppers favour human support over AI for Black Friday, with 55% preferring email communication and only 2% opting for chatbots during sales.

By Melvin Hipolito • 3 min read • Tue, 25th Nov 2025
In finance, intelligence is human before it is artificial
Digital Transformation

In finance, intelligence is human before it is artificial

Despite billions invested in AI, financial firms see slow adoption as solutions must prioritise trust, transparency, and augment human judgement over automation.

By Zhuang Qiang Bok • 5 min read • Sat, 22nd Nov 2025
SEO Isn't Dead: How GEO and the new dual-engine model will shape brand success in 2026
Marketing Technologies

SEO Isn't Dead: How GEO and the new dual-engine model will shape brand success in 2026

SEO is evolving in 2026 with Generative Engine Optimisation (GEO), merging to boost digital authority and shape brand discovery in an AI-driven world.

By Dan Kalinski • 4 min read • Fri, 21st Nov 2025
Invisible AI failures pose growing threat to enterprise trust
AI Security

Invisible AI failures pose growing threat to enterprise trust

Invisible AI failures, such as hallucinations and accuracy issues, threaten enterprise trust, with 82% of bugs traced to these hidden errors, Testlio finds.

By Catherine Knowles • 3 min read • Thu, 20th Nov 2025
AI deployments grow as banks realise the potential benefits
Fintech

AI deployments grow as banks realise the potential benefits

Banks are moving beyond AI pilots to integrate intelligent systems across operations, boosting efficiency and personalising customer engagement sector-wide.

By Jeremy Thomas • 4 min read • Wed, 19th Nov 2025

Stories from Other Regions

Chatbots stories

What 2026 will demand from AI, CX, and payments, according to the people testing it
DevOps

What 2026 will demand from AI, CX, and payments, according to the people testing it

In 2026, firms must prioritise human-in-the-loop AI oversight, robust testing, and seamless payments to maintain trust and global customer satisfaction.

By Summer Weisberg • 4 min read • Fri, 21st Nov 2025
Black Friday sales hit record AUD $6.8 billion amid online buzz
Customer Experience

Black Friday sales hit record AUD $6.8 billion amid online buzz

Australian shoppers are set to spend a record AUD $6.8 billion during Black Friday to Cyber Monday, with social media buzz driving soaring online engagement.

By Melania Watson • 4 min read • Thu, 20th Nov 2025
Three steps to help your financial institution stay ahead of evolving cyber crime
Multi-factor authentication

Three steps to help your financial institution stay ahead of evolving cyber crime

Financial institutions face rising AI-driven cyberattacks and must adopt intelligence-led defence, active vendor management, and balance security with customer experience.

By Rick Van Luvender • 5 min read • Wed, 19th Nov 2025