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Chatbots Stories - Page 9

UK Stories

Chatbots stories

AI deepfakes erode trust and reshape UK dating apps
Data Protection

AI deepfakes erode trust and reshape UK dating apps

Deepfakes fuel mistrust on UK dating apps as users turn to AI companions, with scammers and identity fraud exploiting synthetic profiles.

By Shannon Williams • 5 min read • Wed, 18th Feb 2026

Global Stories

Chatbots stories

How to hike the chasm from AI hype to reality in customer experience
Data Protection

How to hike the chasm from AI hype to reality in customer experience

Firms face a chasm between AI hype and CX reality, with security, compliance and organisational readiness the real keys to progress.

By Brad Murdoch • 9 min read • Wed, 25th Feb 2026
Zoom unveils Virtual Agent 3.0 for complex CX tasks
Unified Communications

Zoom unveils Virtual Agent 3.0 for complex CX tasks

Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Feb 2026
Beyond technology: How leadership drives contact centre performance
Unified Communications

Beyond technology: How leadership drives contact centre performance

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

By Ed Creasey • 5 min read • Mon, 23rd Feb 2026
Multipole AI launches AIMSOO to boost SME AI visibility
Software-as-a-Service

Multipole AI launches AIMSOO to boost SME AI visibility

Multipole AI has launched AIMSOO, a free platform to help SMEs boost visibility in AI-driven search and chat interfaces.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
Mainstream AI fails key Australia, NZ curriculum test
Risk & Compliance

Mainstream AI fails key Australia, NZ curriculum test

Mainstream AI tools flunk detailed Australia and New Zealand K-10 curriculum tests, raising risks for teachers relying on chatbots in class.

By Shannon Williams • 5 min read • Wed, 18th Feb 2026
AI becomes core to US auto dealers' retail strategy
Customer Relationship Management

AI becomes core to US auto dealers' retail strategy

US auto dealers make AI central to retail strategy, ramping investment as squeezed margins and online-first buyers demand faster response.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
NiCE report shows agentic AI transforming contact centres
Unified Communications

NiCE report shows agentic AI transforming contact centres

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

By Sean Mitchell • 4 min read • Tue, 17th Feb 2026
Maximising value from AI in 2026
Data Protection

Maximising value from AI in 2026

AI's promise for 2026 hinges on fixing decaying, duplicate customer data to curb hallucinations and unlock sharper, revenue-driving insight.

By Barley Laing • 4 min read • Tue, 17th Feb 2026
Human skills top workplace learning priorities for 2026
Unified Communications

Human skills top workplace learning priorities for 2026

Leadership and communication top 2026 workplace learning as employees prioritise human and business skills alongside rising AI adoption.

By Catherine Knowles • 3 min read • Sun, 15th Feb 2026
UK CIOs struggle to govern surge in business AI agents
Data Protection

UK CIOs struggle to govern surge in business AI agents

UK CIOs embed AI agents in critical workflows but lack real-time oversight as board pressure mounts for provable returns and tighter audits.

By Sofiah Nichole Salivio • 4 min read • Sat, 14th Feb 2026
AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Consumers embrace AI as daily assistant & companion
Data Protection

Consumers embrace AI as daily assistant & companion

More consumers now treat generative AI as an everyday aide and even a companion, using it for routine decisions despite trust concerns.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026

Stories from Other Regions

Chatbots stories

Redefining retail discovery for Southeast Asian brands with Gen AI
Digital Transformation

Redefining retail discovery for Southeast Asian brands with Gen AI

Generative AI is reshaping how Southeast Asian consumers discover, trust and buy, pushing brands to fight for visibility on the AI shelf.

By Simone Morandi • 5 min read • Fri, 20th Feb 2026
8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
Ramco unveils Chia, an AI agent for service workflows
Software-as-a-Service

Ramco unveils Chia, an AI agent for service workflows

Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
Study finds 'Are you sure?' rarely improves AI replies
Risk & Compliance

Study finds 'Are you sure?' rarely improves AI replies

New TELUS Digital research finds asking AI assistants “Are you sure?” seldom boosts accuracy and can even make correct answers worse.

By Catherine Knowles • 4 min read • Sun, 15th Feb 2026