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Chatbots Stories - Page 18

UK Stories

Chatbots stories

UK survey reveals generational divides in customer service preferences
AI Agents

UK survey reveals generational divides in customer service preferences

A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.

By Kaleah Salmon • 3 min read • Wed, 25th Sep 2024
Gen Z demands more digital channels for customer service
eCommerce

Gen Z demands more digital channels for customer service

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

By Shannon Williams • 3 min read • Fri, 20th Sep 2024
UK CX leaders anticipate AI will redefine customer service
Customer Experience

UK CX leaders anticipate AI will redefine customer service

Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Ransomware hits 59% of UK financial firms in past 12 months
Malware

Ransomware hits 59% of UK financial firms in past 12 months

Bridewell research reveals 59% of financial services businesses have faced ransomware attacks in the past year, with legal fines and reputation damage as key repercussions.

By Catherine Knowles • 3 min read • Fri, 2nd Aug 2024

Global Stories

Chatbots stories

Nearly half find AI helpful for customer service: study
Digital Transformation

Nearly half find AI helpful for customer service: study

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

By Shannon Williams • 3 min read • Fri, 1st Nov 2024
Generational divides revealed in Black Friday survey
Customer Experience

Generational divides revealed in Black Friday survey

Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.

By Kaleah Salmon • 3 min read • Thu, 31st Oct 2024
Mitel unveils AI-powered communication analysis solution
Customer Experience

Mitel unveils AI-powered communication analysis solution

Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Adobe forecasts USD $240.8 billion in U.S. holiday online sales
Gaming

Adobe forecasts USD $240.8 billion in U.S. holiday online sales

Adobe's 2024 holiday forecast predicts U.S. online sales to hit USD $240.8 billion, driven by Cyber Week, mobile shopping, and social media influences.

By Sean Mitchell • 4 min read • Thu, 26th Sep 2024
Titans of Tech - Kip Compton of Fastly
Edge Computing

Titans of Tech - Kip Compton of Fastly

Kip Compton, Fastly's CPO since January 2023, is leveraging his extensive tech background to innovate and expand the edge cloud provider's market reach.

By Melania Watson • 4 min read • Mon, 16th Sep 2024
ControlUp named leader in digital employee experience tools
Unified Communications

ControlUp named leader in digital employee experience tools

ControlUp has been named a Leader in Gartner's first Magic Quadrant for Digital Employee Experience Tools, highlighting its innovation and market influence.

By Kaleah Salmon • 3 min read • Thu, 29th Aug 2024
CrowdStrike & NVIDIA join forces to secure generative AI
AI Security

CrowdStrike & NVIDIA join forces to secure generative AI

CrowdStrike and NVIDIA have teamed up to bolster security in generative AI, focusing on secure development of enterprise-grade applications using NVIDIA NIM Agent Blueprints.

By Kaleah Salmon • 3 min read • Thu, 29th Aug 2024
Major security flaw found in NHS chatbot service by Tenable
Cloud Security

Major security flaw found in NHS chatbot service by Tenable

Tenable warns of a high-severity flaw in Microsoft's Azure Health Bot Service, risking NHS patient data with potential for widespread access and control by hackers.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Kore.ai launches XO Express platform for AI chatbots & centres
Unified Communications

Kore.ai launches XO Express platform for AI chatbots & centres

Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.

By Catherine Knowles • 3 min read • Fri, 2nd Aug 2024
From cybersecurity, to personalisation and AI: How are retailers investing in new FY?
Data Protection

From cybersecurity, to personalisation and AI: How are retailers investing in new FY?

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

By Vasko Ckorovski • 5 min read • Wed, 31st Jul 2024

Stories from Other Regions

Chatbots stories

Australian retailers reshape strategies to tackle privacy laws
Customer Experience

Australian retailers reshape strategies to tackle privacy laws

Fiverr's latest report reveals Australian retailers revamping strategies to tackle new privacy regulations and economic pressures ahead of the 2024 holiday season.

By Melania Watson • 3 min read • Tue, 10th Sep 2024
Working smarter not harder: Four ways AI can support your business
Customer Experience

Working smarter not harder: Four ways AI can support your business

AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.

By Spencer Bailey • 4 min read • Fri, 30th Aug 2024
Singapore firms predict AI talent demand, face local hiring issues
Generative AI

Singapore firms predict AI talent demand, face local hiring issues

Deel's latest survey reveals 86% of large Singaporean firms expect AI demand to rise, yet 39% face challenges in sourcing qualified AI talent locally.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024