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Chatbots Stories - Page 16

UK Stories

Chatbots stories

Human customer service drives loyalty & up to GBP £100 spend
Customer Experience

Human customer service drives loyalty & up to GBP £100 spend

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

By Shannon Williams • 4 min read • Mon, 5th May 2025

Global Stories

Chatbots stories

KPMG unveils AI platform Workbench in multi-billion dollar move
Digital Transformation

KPMG unveils AI platform Workbench in multi-billion dollar move

KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.

By Catherine Knowles • 4 min read • Wed, 18th Jun 2025
Experts reveal how AI Agents impact retail, shopping and customer loyalty
Customer Experience

Experts reveal how AI Agents impact retail, shopping and customer loyalty

AI agents will transform retail loyalty by acting as personal concierges, optimising offers, and demanding trust and transparency in shopping experiences.

By Jonathan Reeve • 4 min read • Mon, 16th Jun 2025
Cisco surpasses AI order target, unveils new data centre tools
Firewalls

Cisco surpasses AI order target, unveils new data centre tools

Cisco exceeded USD $1 billion in AI infrastructure orders for hyperscale data centres a quarter early, unveiling new tools to boost AI-ready enterprise networks.

By Melania Watson • 4 min read • Wed, 11th Jun 2025
Pegasystems unveils fabric to unify enterprise AI automation
Digital Transformation

Pegasystems unveils fabric to unify enterprise AI automation

Pegasystems launches Pega Agentic Process Fabric to unify AI agents and automate customer journeys seamlessly across enterprises by 2025 Q3.

By Jed Nykolle Harme • 5 min read • Tue, 3rd Jun 2025
Agentic AI must enhance human connections, Qualtrics chief urges
Customer Relationship Management

Agentic AI must enhance human connections, Qualtrics chief urges

Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.

By Melania Watson • 5 min read • Thu, 29th May 2025
The AI tipping point: How contact centres in ANZ are reinventing CX
Data Analytics

The AI tipping point: How contact centres in ANZ are reinventing CX

AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.

By Richard Lundgren • 5 min read • Tue, 27th May 2025
Looking ahead: The future of AI-driven workflows
Digital Transformation

Looking ahead: The future of AI-driven workflows

AI is set to revolutionise business workflows, with chatbots enhancing automation, collaboration, and compliance, making AI accessible to all firms.

By William Zhang • 4 min read • Fri, 23rd May 2025
Red Hat launches Advanced Developer Suite with focus on AI
Hybrid Cloud

Red Hat launches Advanced Developer Suite with focus on AI

Red Hat launches Advanced Developer Suite on OpenShift, enhancing developer productivity, AI integration, and application security with new tools and templates.

By Melvin Hipolito • 4 min read • Wed, 21st May 2025
Building trust with conversational AI: How to avoid common pitfalls
Digital Transformation

Building trust with conversational AI: How to avoid common pitfalls

Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.

By Kathryn Murphy • 5 min read • Thu, 15th May 2025
OpenAI reveals how deep research transforms inquiry
Artificial Intelligence

OpenAI reveals how deep research transforms inquiry

OpenAI's deep research, powered by the o3 model, independently synthesises research, performing in minutes tasks that take humans hours.

By Melvin Hipolito • 4 min read • Wed, 14th May 2025
Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail
Digital Transformation

Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail

OnBuy harnesses AI to boost growth and return GBP £15m yearly to customers, emphasising cautious, customer-focused adoption in online retail's AI journey.

By Cas Paton • 5 min read • Fri, 9th May 2025
OVHcloud launches AI Endpoints for serverless model access
Data Protection

OVHcloud launches AI Endpoints for serverless model access

OVHcloud launches AI Endpoints, a serverless platform offering access to 40+ open-source AI models, hosted in European data centres with a pay-as-you-go model.

By Kaleah Salmon • 3 min read • Thu, 1st May 2025
Tray.ai launches ITSM Agent to automate IT support tasks
Software-as-a-Service

Tray.ai launches ITSM Agent to automate IT support tasks

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

By Kaleah Salmon • 4 min read • Mon, 28th Apr 2025

Stories from Other Regions

Chatbots stories

Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI
Digital Transformation

Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI

UiPath's Feiran Hao reveals why businesses let AI recommend but reserve final decisions for humans, as agentic AI tools still evolve in automation.

By Melania Watson • 5 min read • Mon, 23rd Jun 2025
AI model boosts road safety & legal awareness for Australians
Customer Experience

AI model boosts road safety & legal awareness for Australians

Right2Drive has launched an AI-driven tool to boost Australian drivers' awareness of road safety laws, accident claims, and legal rights for improved safety and understanding.

By Jed Nykolle Harme • 3 min read • Wed, 18th Jun 2025
Creating a lead generation flywheel with AI and data at the core
Customer Relationship Management

Creating a lead generation flywheel with AI and data at the core

AI-driven lead qualification is transforming sales, enabling brands like Driva to boost conversion rates by 5% and streamline customer interactions.

By Twilio • 5 min read • Fri, 4th Apr 2025