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The ABCs of top 2024 trends For digital experience success
Data Analytics

The ABCs of top 2024 trends For digital experience success

Integrating these trends into your digital CX this year is a strategic imperative to future-proof your brand and ensure success in the months ahead.

By Albert Nel • 4 min read • Tue, 30th Jan 2024
Kaspersky exposes AI exploitation trend on the dark web
Malware

Kaspersky exposes AI exploitation trend on the dark web

Kaspersky study reveals an alarming increase in criminals discussing the use of AI tools for cyber exploitation on the dark web.

By Shannon Williams • 3 min read • Tue, 30th Jan 2024
Data Privacy Day: Cloudera says to prioritise data security
AI Security

Data Privacy Day: Cloudera says to prioritise data security

Data Privacy Day focus: As mistrust in data handling soars amongst Australians, Cloudera VP rallies businesses to heighten data security amid GenAI adoption.

By Tom Raynel • 3 min read • Fri, 26th Jan 2024
Google, Danfoss partner for AI & energy-efficient data centres
Public Cloud

Google, Danfoss partner for AI & energy-efficient data centres

Google and Danfoss join forces to enhance energy efficiency in data centres through AI and sustainable cooling systems.

By Shannon Williams • 3 min read • Thu, 25th Jan 2024
Kaspersky warns of elevated child cybersecurity risks in 2024
EduTech

Kaspersky warns of elevated child cybersecurity risks in 2024

Cybersecurity experts at Kaspersky reveal increasing threats to minors in 2024, including AI-generated inappropriate content, cyberattacks on young gamers and malicious app downloads.

By Catherine Knowles • 3 min read • Tue, 23rd Jan 2024
Egress report highlights rising concern over phishing threats
Phishing

Egress report highlights rising concern over phishing threats

Egress' Email Security Risk Report reveals that 94% of organisations have fallen victim to phishing attempts, demonstrating an alarming escalation in cyber threats.

By Catherine Knowles • 3 min read • Mon, 22nd Jan 2024
AI-driven customer experience heralds future trends
Unified Communications

AI-driven customer experience heralds future trends

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024
OpenAI gears up to safeguard 2024 elections from tech abuse
Application Programming Interface

OpenAI gears up to safeguard 2024 elections from tech abuse

OpenAI is taking proactive measures to protect the integrity of the 2024 worldwide elections, tackling potential technological abuses and ensuring transparency and accuracy in AI-related content.

By Shannon Williams • 3 min read • Wed, 17th Jan 2024
Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Artificial Intelligence

Calabrio acquires Wysdom to enhance AI & machine learning capabilities

Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.

By Kaleah Salmon • 3 min read • Wed, 10th Jan 2024
How eCommerce and fintech firms are leveraging the power of AI-enabled data centres
Unified Communications

How eCommerce and fintech firms are leveraging the power of AI-enabled data centres

Ecommerce and fintech firms tap into the potential of AI-enabled data centres, harnessing GPU-powered servers to enhance data processing, bolster fraud detection, and streamline payment systems.

By Andy Connor • 6 min read • Fri, 5th Jan 2024
AI chatbots posing risks of terrorism incitement – expert
Artificial Intelligence

AI chatbots posing risks of terrorism incitement – expert

AI chatbots could potentially radicalise new waves of violent extremists, underscoring the need for revised terrorism laws.

By Shannon Williams • 3 min read • Tue, 2nd Jan 2024
Geeker pioneers on-demand peer-to-peer tech support
Unified Communications

Geeker pioneers on-demand peer-to-peer tech support

Geeker launches real-time tech support platform, enabling swift peer-to-peer tech troubleshooting on-demand at the push of a button.

By Shannon Williams • 3 min read • Thu, 28th Dec 2023
Egress experts predict wave of AI weaponisation in cyber threats for 2024
Unified Communications

Egress experts predict wave of AI weaponisation in cyber threats for 2024

Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.

By Kaleah Salmon • 3 min read • Wed, 27th Dec 2023

Stories from Other Regions

Chatbots stories

Generative AI & other disruptive tech: Quanton's solution for NZ businesses
DevOps

Generative AI & other disruptive tech: Quanton's solution for NZ businesses

Quanton founder, Garry Green, identifies disruptive tech such as generative AI and automated machine learning as the key to New Zealand's economic challenges.

By Kaleah Salmon • 3 min read • Mon, 22nd Jan 2024
Australia's digital equity in government websites improves significantly
Customer Experience

Australia's digital equity in government websites improves significantly

Digital equity and site performance in Australian government websites showed significant improvements over the last year, bagging the second spot in global rankings, reports Adobe.

By Imee Dequito • 3 min read • Fri, 19th Jan 2024
Thai software vendor revenue grows 14.1% with AI as key driver
Unified Communications

Thai software vendor revenue grows 14.1% with AI as key driver

Thailand's software vendor revenue growth at 14.1% YoY, driven by booming AI, application platforms and cloud services adoption.

By Catherine Knowles • 3 min read • Thu, 28th Dec 2023
Trust Bank conducts first internal hackathon, fostering innovation
Unified Communications

Trust Bank conducts first internal hackathon, fostering innovation

Trust Bank conducts its first internal hackathon, fostering innovation to improve customer experiences.

By Kaleah Salmon • 3 min read • Wed, 27th Dec 2023