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Chatbots Stories - Page 31

UK Stories

Chatbots stories

The next-generation simulation engine
Unified Communications

The next-generation simulation engine

Simul8 has developed a next-generation digital twin engine, combining process mining and machine learning for more accurate simulations and decision-making.

By Frances Sneddon • 4 min read • Wed, 1st Mar 2023
The case for automating business processes
IT Automation

The case for automating business processes

McKinsey has conducted some very interesting research into this area which clearly shows that automation is now firmly on the agenda.

By Adrian Akers • 4 min read • Fri, 24th Feb 2023
The sun is setting on 3G and the dawn of 5G is looming
Unified Communications

The sun is setting on 3G and the dawn of 5G is looming

With 3G being phased out across the UK, businesses need to be prepared to reap the rewards presented by the fifth generation of mobile connectivity.

By Sam Winterbottom • 11 min read • Fri, 27th Jan 2023

Global Stories

Chatbots stories

Internal mobility and tech budgets on the up as layoffs gather pace
AI Agents

Internal mobility and tech budgets on the up as layoffs gather pace

A third of employers will increase technology budgets as candidate shortages persist, while and over half will place a greater emphasis on internal mobility.

By Shannon Williams • 3 min read • Fri, 24th Mar 2023
Digital twin market yet to reach full potential - report
Unified Communications

Digital twin market yet to reach full potential - report

The market for digital twins has grown by 71% from 2020 to 2022, with over half of manufacturers developing or planning to develop a digital twin.

By Shannon Williams • 5 min read • Thu, 9th Mar 2023
Cybercriminals using ChatGPT to generate scams – report
Email Security

Cybercriminals using ChatGPT to generate scams – report

Cybercriminals are using ChatGPT to create deepfake chatbots, phishing campaigns and malware, according to a new report.

By Shannon Williams • 3 min read • Fri, 3rd Mar 2023
Adobe reveals findings from its latest Digital Trends Report
Data Analytics

Adobe reveals findings from its latest Digital Trends Report

Leading brands are prioritising investments in content creation capabilities and workflows, according to Adobe's 2023 Digital Trends Report.

By Catherine Knowles • 4 min read • Wed, 1st Mar 2023
eCommerce perceived and real user needs differ: Storyblok
Enterprise Content Management

eCommerce perceived and real user needs differ: Storyblok

Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses' perceived customer needs and reality.

By Gaurav Sharma • 3 min read • Wed, 1st Mar 2023
Can machines really deliver better customer experience than humans?
Unified Communications

Can machines really deliver better customer experience than humans?

All eyes are on the big tech players as they battle it out to win the chatbot innovation race, but it's not been without its challenges.

By Christoph Börner • 5 min read • Tue, 28th Feb 2023
Cadence launches Release 17 of its CFD software 6SigmaDCX
Software-as-a-Service

Cadence launches Release 17 of its CFD software 6SigmaDCX

Updates include improved sustainability and modelling objects library, extended power and network connectivity, and better simulation and reporting functions.

By Gaurav Sharma • 5 min read • Wed, 22nd Feb 2023
Businesses failing to deliver positive chatbot experiences
Unified Communications

Businesses failing to deliver positive chatbot experiences

Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.

By Shannon Williams • 4 min read • Thu, 9th Feb 2023
The simple reason your bot is failing
Unified Communications

The simple reason your bot is failing

A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .

By Christoph Börner • 6 min read • Tue, 7th Feb 2023
NICE launches a conversational CX with ChatGPT-enabled CXone
Unified Communications

NICE launches a conversational CX with ChatGPT-enabled CXone

Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.

By Gaurav Sharma • 3 min read • Wed, 1st Feb 2023
Zoom Virtual Agent launch promises big things for ANZ businesses
Unified Communications

Zoom Virtual Agent launch promises big things for ANZ businesses

Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.

By Catherine Knowles • 3 min read • Tue, 31st Jan 2023
Zoom Virtual Agent launched to assist customers and employees
Data Analytics

Zoom Virtual Agent launched to assist customers and employees

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

By Catherine Knowles • 4 min read • Fri, 27th Jan 2023
New Zoom virtual agent aims to transform customer support
Unified Communications

New Zoom virtual agent aims to transform customer support

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.

By Gaurav Sharma • 3 min read • Thu, 26th Jan 2023

Stories from Other Regions

Chatbots stories

Atturra brings on new vendor partnerships to support business growth
Unified Communications

Atturra brings on new vendor partnerships to support business growth

Atturra announces new partnerships to meet customer demand for conversational voice AI, accounts payable automation, and mobile payments solutions.

By Catherine Knowles • 4 min read • Wed, 15th Feb 2023