Chatbots Stories - Page 28

UK Stories

Chatbots stories

Automation and AI in the law sector: threat or opportunity?

AI and automation can help accelerate the productivity of existing teams, enabling firms to make the most of their resources and boost their overall efficiency.

By Bruce Penson • 6 min read • Thu, 27th Jul 2023

Global Stories

Chatbots stories

Unified Communications

Silico redefines process simulation with latest launch

Silico 2.0 represents a step forward by focusing on a faster time to insight, scalability, and seamless integration of processes, the company states.

By Catherine Knowles • 3 min read • Thu, 7th Sep 2023

Unified Communications

Zoom launches generative AI assistant Zoom AI Companion

The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.

By Gaurav Sharma • 5 min read • Thu, 7th Sep 2023

Unified Communications

UK businesses warned about integration of AI chatbots

British officials are warning organisations about integrating artificial intelligence-driven chatbots into their businesses.

By Catherine Knowles • 2 min read • Fri, 1st Sep 2023

Unified Communications

BotPenguin unveils advanced AI chatbots for better experience

BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.

By Gaurav Sharma • 3 min read • Thu, 31st Aug 2023

Unified Communications

Channel selection: Essential for a successful customer experience strategy

Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.

By Rod Lester • 4 min read • Tue, 29th Aug 2023

Advanced Persistent Threat Protection

Mandiant reveals how threat actors perceive generative AI

The latest research from Mandiant on generative AI reveals threat actors are interested in generative AI, but usage remains limited.

By Kaleah Salmon • 3 min read • Tue, 29th Aug 2023

Unified Communications

Travel Counsellors introduces Freshworks AI-powered chatbots

The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

By Gaurav Sharma • 3 min read • Thu, 24th Aug 2023

IT Automation

Lenovo and VMware reveal first solutions from joint innovations

Lenovo and VMware have announced the first turnkey solutions from their joint Edge and Cloud Innovation Labs at VMware Explore 2023.</p>.

By Catherine Knowles • 5 min read • Wed, 23rd Aug 2023

DataCentre infrastructure

VMware and NVIDIA build on existing partnership in the name of AI

VMware and NVIDIA are focused on readying the thousands of enterprises that run on VMware's cloud infrastructure for the era of generative AI.

By Catherine Knowles • 4 min read • Wed, 23rd Aug 2023

Unified Communications

Gen Z in the dark on basic internet terms – research

The DNS Research Federation suggests young people are risking their safety online by using the Internet without knowing what key terms mean.

By Shannon Williams • 4 min read • Fri, 18th Aug 2023

Supply Chain

Retailer investments driven towards AI to grow sales

AI solutions enable retailers to enhance their customer experience by providing personalised recommendations and improving inventory management.

By Shannon Williams • 4 min read • Fri, 11th Aug 2023

Unified Communications

Suncorp FY23 performance boosted by technology transformation

Digitisation, automation and artificial intelligence (AI) have helped support the performance of Suncorp Group in the financial year (FY) 2022-23.

By Gaurav Sharma • 5 min read • Thu, 10th Aug 2023

Customer Experience

Twilio to deliver new customer-aware generative AI

Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.

By Kaleah Salmon • 3 min read • Mon, 7th Aug 2023

Digital Transformation

Capgemini launches generative AI services to aid in digital transformation

Capgemini launches generative AI portfolio to support clients in their digital transformation, with a focus on sectors such as life sciences and retail.

By Catherine Knowles • 3 min read • Thu, 3rd Aug 2023