Commerce Stories

UK Stories

Commerce stories

PSE conference to tackle AI-led commerce in London

Senior payments executives will weigh who carries risk when shoppers use AI assistants to start purchases but still finish them elsewhere.

By Karen Joy Bacudo • 4 min read • Last month

Digital Transformation

Zendesk launches specialised AI agents for customer service

The new tools could automate up to 80% of service workflows, letting retailers handle orders, returns and refunds without manual handoffs.

By Sofiah Nichole Salivio • 4 min read • Mon, 14th Sep 2026

Global Stories

Commerce stories

Digital Transformation

Blue Yonder launches AI-native order management tool

Retailers and distributors are being offered tighter control over inventory, cancellations and fulfilment costs as Blue Yonder adds AI agents to order management.

By Mara Sugue • 4 min read • Today

eCommerce

There is no such place as APAC

Influence in Southeast Asia now depends on local creator trust, as a single global brief can fail in one market and thrive in another.

By Wendy Wang • 5 min read • Yesterday

Artificial Intelligence

Shopify adds app security check to CLI in AI toolkit

Developers can now spot common security flaws in their own apps before release as Shopify widens its AI Toolkit and commerce updates.

By Sofiah Nichole Salivio • 3 min read • Last week

Malware

Akamai says online scams overtake phishing attacks

Scam detections roughly doubled to 6.4 million in the first quarter of 2026, signalling a shift that is widening fraud risk for businesses.

By Sofiah Nichole Salivio • 4 min read • Last week

Digital Transformation

Syndigo named leader in Gartner's first PIM quadrant

The first Gartner Magic Quadrant for product information management could boost buyer confidence as retailers race to keep product data accurate across channels.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Customer Experience

WARC survey says strategists see reasons for optimism

Agency strategists are feeling more upbeat, even as AI, consolidation and tougher growth conditions raise pressure to prove their commercial worth.

By Mara Sugue • 4 min read • Last month

Fintech

Juspay revenue rises 30% to USD $75 million in FY26

Core India operations stayed profitable as the payments firm expanded overseas and pushed into AI, even after a USD $10 million net loss.

By Karen Joy Bacudo • 3 min read • Last month

Advertising Technologies

WPP names Tyler Turnbull as Chief Executive of Creative

The move signals WPP's push to join up its creative agencies more tightly as clients demand fewer silos and more integrated services.

By Mara Sugue • 4 min read • Last month

Marketing Technologies

Commerce launches AI tools to boost product discovery

Merchants could gain more visibility in AI search and recommendation results as Commerce's new enrichment tools restructure catalogue data for machines.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 30th Sep 2026

Digital Transformation

PwC UK appoints Jeremy Bassinder as Chief AI Officer

The hire comes as clients seek advice on moving AI from trials into core operations and proving returns on investment.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 25th Sep 2026

Data Protection

NatWest & banks set out AI agent payment principles

Banks want to prevent AI-driven shopping from eroding customer control, privacy and security as agentic commerce moves closer to everyday payments.

By Karen Joy Bacudo • 5 min read • Wed, 23rd Sep 2026

Stories from Other Regions

Commerce stories

Broadband

ALGA adds Chinese option to My O! app in Kyrgyzstan

Chinese-speaking users in Kyrgyzstan can now access telecoms, banking and shopping in My O! as ALGA responds to a changing customer base.

By Mara Sugue • 3 min read • Today

Fintech

Coupang & OpenAI host Singapore AI Grand Prix hackathon

The overnight contest drew 60 Singapore entrants and handed winners USD $13,000 in OpenAI API credits, with participants testing Codex on shopping tasks.

By Regine Laguilles • 3 min read • 2 days ago

Data Analytics

Akeneo named Gartner leader in product data management

The ranking may bolster Akeneo's appeal to retailers and manufacturers seeking software to keep product data consistent across fast-changing sales channels.

By Mara Sugue • 4 min read • Last week