Conversational AI stories
Zero Trust vital in cybersecurity strategies in wake of Qantas breach
Today
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mfa
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breach prevention
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data privacy
Cybersecurity experts have highlighted the continued significance of personal information to cybercriminals and the varied threats posed by data exposures.
Moneythor launches AI suite to boost bank personalisation
Yesterday
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data analytics
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cx
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personalisation
Singapore's Moneythor launches AI Suite to help banks deliver personalised, proactive banking experiences and boost customer engagement globally.
Pureprofile launches AI survey tool to boost engagement & insight
Yesterday
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data analytics
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cx
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martech
Pureprofile unveils a Conversational AI survey tool using natural language processing to boost engagement and deliver richer consumer insights globally.
CommBox unveils CommSite to transform web engagement
3 days ago
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digital transformation
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cx
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martech
CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.
Canva unveils deep ChatGPT integration for seamless AI design
Last week
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rpa
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ai
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ai models
Canva has integrated OpenAI's ChatGPT, enabling users to streamline design workflows with AI-powered context-aware tools directly within its platform.
Genesys unveils AI Studio to power safe, scalable virtual agents
Last week
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uc
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digital transformation
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cx
Genesys launches Cloud AI Studio with AI Guides, enabling firms to build scalable, ethical virtual agents for complex customer interactions without coding.
Meliora invests in five new generative AI startups worldwide
Last week
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rpa
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genai
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llms
Meliora Ventures has invested in five generative AI startups across the UK, Ireland, France and Australia, supporting businesses with innovative AI products and growth.
HPE unveils GreenLake Intelligence to boost hybrid IT with AI
Last week
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virtualisation
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firewalls
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hybrid cloud
HPE launches GreenLake Intelligence, an AI-driven platform enhancing hybrid IT operations with real-time optimisation and automation from Q3 2025.
ICS.AI names Tim Irons as Chief Financial Officer to drive growth
Last week
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it automation
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genai
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ai
ICS.AI appoints Tim Irons as CFO to steer financial strategy and support growth of its AI solutions for UK public sector clients.
Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI
Last month
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digital transformation
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rpa
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supply chain
UiPath's Feiran Hao reveals why businesses let AI recommend but reserve final decisions for humans, as agentic AI tools still evolve in automation.
Adobe debuts AI tools for large-scale customer experience
Last month
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cx
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martech
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cdp
Adobe launches AI-powered tools for Customer Experience Orchestration, enabling businesses to deliver personalised, scalable marketing across multiple channels.
Taboola unveils DeeperDive to help publishers monetise AI search
Last month
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network infrastructure
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martech
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genai
Taboola launches DeeperDive, an AI answer engine on publisher sites, helping monetise content and boost user engagement amid rising AI search challenges.
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
Last month
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crm
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digital transformation
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cx
Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.
Klearcom eyes 79% revenue growth as AI fuels global expansion
Last month
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saas
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cx
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martech
Klearcom projects 79% revenue growth in 2025, driven by AI innovations and plans to expand its global carrier network and market reach.
3 essential steps to scaling conversational AI for customer engagement
Last month
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crm
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cx
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martech
Conversational AI market valued at USD $5.8 billion in 2023 is set to reach USD $31.9 billion by 2028, revolutionising customer engagement across sectors.
JAGGAER names first Chief Digital & AI Officer to boost platform
Last month
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llms
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ai
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agentic ai
JAGGAER has appointed Gopinath Polavarapu as its first Chief Digital and AI Officer to embed advanced AI into its One Platform, boosting automation and collaboration.
Aryza acquires Webio to boost AI in financial software suite
Fri, 30th May 2025
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saas
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fintech
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cx
Aryza has acquired conversational AI firm Webio to enhance its financial software with AI-driven features, aiming to lead in AI-powered credit and debt solutions.
Aryza acquires Webio to boost AI SaaS financial services
Thu, 29th May 2025
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saas
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fintech
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cx
Aryza has acquired conversational AI firm Webio to enhance its AI-driven SaaS financial services, targeting improved customer engagement and collections.
Zoca secures $6 million to boost AI for local services
Thu, 22nd May 2025
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saas
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digital transformation
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cx
Zoca has secured USD $6 million from Accel and others to boost its AI platform, helping local service businesses optimise bookings, retention, and growth.
Extreme Networks launches unified platform powered by AI agents
Wed, 21st May 2025
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firewalls
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network infrastructure
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digital transformation
Extreme Networks unveils Extreme Platform ONE, a unified AI-powered networking platform promising up to 90% workload reduction and streamlined operations.