Conversational AI Stories - Page 2

UK Stories

Conversational AI stories

Ode launches free AI voice service for poem recommendations

The free service could broaden access to poetry-based support, using AI to guide users to human-read poems matched to their mood.

By Sean Mitchell • 5 min read • Last week

Hybrid Cloud

Atos UK&I & Kore.ai launch sovereign AI partnership

UK regulators and sensitive sectors could gain locally governed AI deployments as the deal targets production use, not pilots, on UK infrastructure.

By Sofiah Nichole Salivio • 4 min read • Last week

Data Protection

Norton adds scam checks to Claude across all tiers

Scam checks are now available to Claude users across all tiers, as Norton embeds its Genie tool to flag suspicious messages and links.

By Sofiah Nichole Salivio • 4 min read • This month

Digital Transformation

Floward uses AI agents to handle seasonal WhatsApp spikes

Seasonal surges on WhatsApp are now being absorbed by AI, helping the florist cut costs 15% and keep replies to one minute.

By Sofiah Nichole Salivio • 4 min read • Last month

Global Stories

Conversational AI stories

Data Protection

Kore.ai & Atos UK&I launch sovereign AI for UK firms

Pressure from new AI rules is pushing UK firms in finance, healthcare and defence to demand systems that are secure, auditable and sovereign.

By Sean Mitchell • 4 min read • Last week

DevOps

Sidetrade wins Hackett innovation award for AI overhaul

The award reflects measurable gains from Sidetrade's AI-led redesign, which cut feature delivery from 60 days to three and slashed staffing needs.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Digital Transformation

Infobip launches PitchMate AI agent for football fans

Football fans can now get fixtures, stats and games in WhatsApp and RCS as Infobip deepens its push into sports engagement.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Analytics

Gartner sees finance talent shift towards digital skills

Automation could shrink entry-level finance roles as Gartner says 20% of firms will pour all talent spend into advanced digital skills by 2028.

By Sean Mitchell • 4 min read • This month

Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • This month

Software-as-a-Service

Euromonitor revamps Passport with AI chat & Copilot

Customers can now query Euromonitor's Passport data in Microsoft apps and other AI tools as the firm widens API access across all datasets.

By Joseph Gabriel Lagonsin • 3 min read • This month

Hybrid Cloud

Couchbase launches AI Data Plane for enterprise agents

The release aims to ease a key hurdle for firms moving AI agents into production by unifying memory, retrieval and access across environments.

By Joseph Gabriel Lagonsin • 5 min read • This month

Manufacturing

Incorta launches Intelligence platform for business users

Business teams can now act on live enterprise data without spreadsheets, as the platform ties AI analysis, applications and workflows together.

By Sean Mitchell • 4 min read • This month

Unified Communications

Workers still turn first to voice, Mitel survey finds

The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.

By Sofiah Nichole Salivio • 4 min read • This month

Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • This month

Smart Home

TCL pivots to premium TV offering with Bang & Olufsen collab

TCL's new range features brighter flagship TVs, with certified high-end sound and Gemini features, targeting Sony and Samsung's premium turf.

By David Shilovsky • 4 min read • Last month

Software-as-a-Service

Constructor named Gartner leader in search & discovery

Retailers are turning to specialist search tools as the category grows, with Gartner valuing the market at USD $17.41 billion in 2025.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Protection

Netwrix adds AI governance to 1Secure for Microsoft

The update gives Microsoft customers faster visibility into AI-driven access risks, after Netwrix linked broader identity footprints to higher breach rates.

By Sean Mitchell • 4 min read • Last month