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Conversational AI stories

Sprinklr adds AI tools to speed customer responses
Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Google Cloud links Gemini Enterprise logs to BigQuery
Data Protection

Google Cloud links Gemini Enterprise logs to BigQuery

The move could help IT teams track staff use, audit access and compliance risks across large Gemini Enterprise roll-outs without bespoke tools.

By Sean Mitchell • 4 min read • Yesterday
Longbridge launches AI investing platform in Singapore
Fintech

Longbridge launches AI investing platform in Singapore

Investors in Singapore can now use conversational prompts to analyse markets, draft trades and review portfolios before confirming any order.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
AI shifts to governed, real-time systems at the edge
Hybrid Cloud

AI shifts to governed, real-time systems at the edge

Governance gaps are emerging as enterprises push autonomous AI from pilots into real-time edge systems across Asia-Pacific.

By Mark Tarre • 8 min read • Yesterday
AI reshapes work, safety & sales across Asia Pacific
Software-as-a-Service

AI reshapes work, safety & sales across Asia Pacific

Voice-first AI, stricter safety scrutiny and channel-led software models are reshaping how businesses in Asia Pacific work and manage risk.

By Mark Tarre • 5 min read • Yesterday
Oracle NetSuite rolls out NetSuite next in North America
Software-as-a-Service

Oracle NetSuite rolls out NetSuite next in North America

North American customers can now trial the new environment as Oracle NetSuite adds conversational AI and finance automation tools across its software.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Visa launches AI financial assistant for bank apps
Data Protection

Visa launches AI financial assistant for bank apps

Banks can keep customers inside their apps as Visa rolls out chat-based spending insights, card controls and account guidance.

By Karen Joy Bacudo • 4 min read • Yesterday
Eightfold launches Candidate Agent for hiring chats
Software-as-a-Service

Eightfold launches Candidate Agent for hiring chats

Recruiters could cut candidate drop-off as Eightfold's new tool folds job search, scheduling and FAQs into one conversation.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Ford Pro AI launches in Europe for fleet managers
Data Analytics

Ford Pro AI launches in Europe for fleet managers

Fleet managers could save hours of admin as Ford's conversational tool taps live vehicle data to explain faults and upkeep needs.

By Sean Mitchell • 3 min read • Yesterday
Businesses urged to adopt AI deliberately, with oversight
Digital Transformation

Businesses urged to adopt AI deliberately, with oversight

Corporate boards are being urged to slow AI roll-outs, as executives warn that poor governance and weak oversight could erode trust and security.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Meta launches Muse Image in Meta AI for chats & apps
Data Protection

Meta launches Muse Image in Meta AI for chats & apps

The rollout puts image generation inside Meta's most-used apps, as the company broadens its AI tools for chats, stories and advertising.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Plaud launches Plaud App in ChatGPT for meeting transcripts
Data Protection

Plaud launches Plaud App in ChatGPT for meeting transcripts

Plaud has launched a ChatGPT app that lets users search, summarise and analyse meeting recordings stored in their Plaud accounts.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago
OpenAI launches GPT-Live for ChatGPT Voice globally
AI Ethics & Governance

OpenAI launches GPT-Live for ChatGPT Voice globally

ChatGPT users worldwide will get more natural spoken exchanges, as the new full-duplex system listens and talks at the same time.

By Sean Mitchell • 4 min read • Last week
Quiq launches Verified Intelligence for enterprise AI
Software-as-a-Service

Quiq launches Verified Intelligence for enterprise AI

Enterprise buyers are demanding proof that AI agents can be audited, tested and constrained before they go live in customer service.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Conversational AI stories

Waze adds motorcycle mode & Gemini navigation tools
Data Privacy

Waze adds motorcycle mode & Gemini navigation tools

Riders in seven countries will soon get hazard warnings and faster ETAs as the navigation app rolls out a motorcycle mode.

By Sean Mitchell • 3 min read • 3 days ago
Audible announces Marc Fennell AI series on human impact
Surveillance

Audible announces Marc Fennell AI series on human impact

The six-part series explores how artificial intelligence is reshaping grief, love and identity through human stories rather than technical debate.

By Sean Mitchell • 4 min read • 4 days ago
CommBank rolls out Microsoft-built customer service AI
Software-as-a-Service

CommBank rolls out Microsoft-built customer service AI

The bank says the platform is already resolving more enquiries end to end, as it replaces legacy systems across 2 million monthly conversations.

By Mark Tarre • 5 min read • Last week