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Customer data Stories - Page 7

UK Stories

Customer data stories

Retailers lag on core system integration, survey finds
Customer Relationship Management

Retailers lag on core system integration, survey finds

Fragmented systems are squeezing margins and slowing decisions for most direct-to-consumer brands, according to a survey of retail leaders.

By Sean Mitchell • 4 min read • Tue, 21st Jul 2026
UK shoppers back personalisation but resist AI data
Data Protection

UK shoppers back personalisation but resist AI data

A survey of 2,000 consumers shows UK retailers face a trust gap, with 43% unwilling to share browsing data or AI histories.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 14th Jul 2026

Global Stories

Customer data stories

2026 holiday predictions: The evolving customer journey
Digital Transformation

2026 holiday predictions: The evolving customer journey

Rising fraud, shipping costs and AI-driven shopping are set to squeeze retailers' margins this holiday season unless customer data improves.

By Edmund Ng • 4 min read • Wed, 22nd Jul 2026
Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
Software-as-a-Service

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation

Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.

By Bridget Perry • 4 min read • Tue, 21st Jul 2026
Mentorloop adopts RexCommand to curb shadow AI use
Software-as-a-Service

Mentorloop adopts RexCommand to curb shadow AI use

The 16-person software firm says the move will cut shadow AI risks and save about USD $150,000 a year in governance costs.

By Mark Tarre • 4 min read • Mon, 20th Jul 2026
Hospitality POS shifts to connected self-service platforms
Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Fri, 17th Jul 2026
SecurityBridge launches SAPMAP to map attack paths
Data Protection

SecurityBridge launches SAPMAP to map attack paths

Security teams can now trace how one SAP flaw could spread across finance, payroll and supply chains, with access tightly restricted.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 17th Jul 2026
AI leaders urge pragmatic adoption beyond the hype
Data Protection

AI leaders urge pragmatic adoption beyond the hype

Adoption is stalling where firms lack clean data, strong workflows and guardrails, raising risks in retail, healthcare and IT.

By Sean Mitchell • 4 min read • Fri, 17th Jul 2026
Sprinklr adds AI tools to speed customer responses
Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 16th Jul 2026
AI reshapes customer data, loyalty and marketing decisions
Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • Thu, 16th Jul 2026
Australia & New Zealand lead in agentic AI adoption
Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • Thu, 16th Jul 2026
5 Data & AI governance trends every CDO should be watching in 2026
Data Protection

5 Data & AI governance trends every CDO should be watching in 2026

Data quality is overtaking AI as a top concern in 2026, with CDOs under pressure to prove the information behind automated decisions is trustworthy.

By Edmund Ng • 5 min read • Wed, 15th Jul 2026

Stories from Other Regions

Customer data stories

Australians join more loyalty schemes but use fewer
Customer Experience

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.

By Sean Mitchell • 4 min read • Tue, 21st Jul 2026
Robotic Marketer launches all-in-one marketing platform
Software-as-a-Service

Robotic Marketer launches all-in-one marketing platform

By tying strategy to revenue outcomes, the platform aims to help mid-sized firms prove marketing's return and cut tool sprawl.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 17th Jul 2026
Australia's tech leaders back Albanese's AI strategy
Data centers

Australia's tech leaders back Albanese's AI strategy

Executives said clearer rules could speed adoption, ease copyright disputes and help Australia turn AI into a commercial edge in mining and retail.

By Mark Tarre • 5 min read • Thu, 16th Jul 2026
Integrity360 boosts FBD cyber defences across Ireland
Data Protection

Integrity360 boosts FBD cyber defences across Ireland

Tighter regulation and rising cyber threats are pushing insurers to bolster defences for customer data and operational systems.

By Karen Joy Bacudo • 3 min read • Wed, 15th Jul 2026
CulturalPulse launches AskGenie to map audience segments
Data Analytics

CulturalPulse launches AskGenie to map audience segments

Businesses risk missing growth in a more diverse Australia unless they measure cultural identity alongside age, income and life stage.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 15th Jul 2026