Customer Satisfaction Stories - Page 2

UK Stories

Customer Satisfaction stories

Poor product information fuels returns & lost sales

Poor product information is pushing up retail returns and turning shoppers away, with Akeneo research saying clearer data could protect margins and loyalty.

By Shannon Williams • 3 min read • Tue, 31st Mar 2026

Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Rugs Direct and stampfree.ai unveil WhatsApp returns in UK retail pilot, as research shows shoppers want messaging apps for post-purchase tasks.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026

Digital Transformation

UK shoppers will pay more for seamless retail experience

UK shoppers willing to pay more for seamless cross-channel retail, with younger consumers leading demand for friction-free journeys and consistent payments.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026

Digital Transformation

AI & invoicing friction shape B2B buying in Europe

European B2B buyers increasingly value seamless invoicing, onboarding and payment experience over price when choosing repeat suppliers.

By Shannon Williams • 4 min read • Wed, 25th Mar 2026

Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026

Digital Transformation

PushON appoints Emma Gunn & Emily Harris amid growth

Ecommerce agency PushON hires Emma Gunn and Emily Harris to bolster its growing Manchester team after reporting 40% annual growth.

By Sofiah Nichole Salivio • 3 min read • Tue, 24th Mar 2026

Global Stories

Customer Satisfaction stories

Software-as-a-Service

Bybit EU picks Fourthline for EEA onboarding checks

Bybit EU taps Fourthline to streamline EEA customer checks as MiCA raises the bar for crypto onboarding and compliance in Austria.

By Mark Tarre • 3 min read • Last month

Digital Transformation

Keyloop buys Motortech.ai to boost Fusion AI tools

Keyloop folds Motortech.ai's AIME into Fusion as dealer web conversions surge and sales rise 101% in early use.

By Catherine Knowles • 3 min read • Last month

Software-as-a-Service

Whatfix study warns AI adoption gap costs mid-sized firms

Whatfix study says firms risk USD $10.9m a year from weak digital adoption as AI investment outpaces staff use of new tools.

By Kaleah Salmon • 4 min read • Last month

Data Analytics

AskNicely launches Ask NiceAI for service businesses

AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.

By Catherine Knowles • 4 min read • Last month

Unified Communications

Fragmented tech hinders Australia's AI agent gains

Twilio poll finds 85% of Australian marketing and customer experience leaders say fragmented tech is slowing AI agent productivity and returns.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026

Firewalls

Zyxel tops techconsult firewall rankings, wins VPN acclaim

Zyxel wins top firewall spot in techconsult's latest user survey, while also landing among the leading VPN vendors for ease of use and support.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026

Disaster Recovery

Australia & New Zealand outpace peers on resilience

PagerDuty says Australia and New Zealand firms are lifting resilience spend and AI use, while keeping people in charge of critical recovery decisions.

By Catherine Knowles • 4 min read • Tue, 31st Mar 2026