Customer Support stories - Page 3

General Magic secures USD $7.2m to grow SMS-based AI agents that cut insurance quote times to minutes and slash inbound calls by 30%.

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.

KnowBe4 appoints former DocuSign executive Kelly Morgan as chief customer officer to steer global client strategy amid rising AI security risks.

Keyloop introduces Kara, an AI assistant in its Customer Hub, to handle routine dealer support queries and free staff for complex cases.

Ecommpay's fraud and compliance head Marija Solovjova wins Women in Risk & Compliance honour at 2026 FinTech Week Awards in Dubai.

Access Group is investing £1.5m of Apprenticeship Levy funds to train 115 staff on new AI programmes across roles and skill levels.

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

Bitget launches GracyAI, a chatty avatar of boss Gracy Chen to guide crypto users on strategy and mindset, not quick-fire price tips.

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

Oracle NetSuite launches AI tools and a low-code integration platform to automate finance, planning and customer workflows across its suite.

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

Exacta Group rejigs leadership, naming new unit heads and a CEO as it targets AI-driven growth and aims for GBP £28 million in revenue.

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

AA teams with Multiverse on an AI apprenticeship to upskill staff in everyday roles, aiming to boost planning, efficiency and customer service.

Airwallex launches an AI assistant in its web app, promising to simplify onboarding and day-to-day finance tasks for multi-currency businesses.

Agentic AI is shredding seat-based SaaS models, sparking a wave of 'zombie' vendors, valuation shocks and leaner, AI-native rivals.