Customer Support stories - Page 4

IMP Software has been named The Assignment Report's UK education company of 2025 after rapid growth supplying finance tools to MATs.

Anthropic adds Claude plugins to Cowork, fuelling investor fears that agent-style AI could undermine traditional seat-based software.

Melissa's global phone verification delivers real-time accuracy, fraud protection and compliance, turning unreliable phone data into growth.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

Address validation on Shopify cuts failed deliveries, trims shipping costs and boosts loyalty by ensuring accurate, standardised customer data.

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

20i unveils Twentie, an AI assistant embedded in its hosting platform, offering account-aware support, reports and analytics with unlimited use.

EE has opened a new Lakeside Experience store, piloting 'Stay Safe with AI' sessions amid a GBP £3 million UK retail investment plan.

Voicescape acquires Enterprise RPA to fuse AI tenant engagement with housing automation, targeting stretched landlords and local authorities.

Pearson says US could gain up to USD $6.6 trillion from AI by 2034, but only if employers urgently invest in reskilling and task-level redesign.

Security and governance fears keep half of agentic AI stuck in pilots, even as leaders raise budgets and pursue tightly supervised use cases.

Databricks reports a 327% jump in enterprise use of multi-agent AI, as firms move beyond chatbots to real-time, governed production systems.

Delivery Hero uses Twilio automated voice calls to cut rider contact by 25%, slash escalations over 60% and lift last-mile answer rates.

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.

GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.

10ZiG opens a new Bremen hub and appoints two regional leaders to boost EMEA thin client sales, support and channel growth.

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

Infobip urges UK retailers to use RCS and WhatsApp to cut returns disruption as annual costs are forecast to top GBP £27 billion.