Empathy stories - Page 2
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IWD 2024: Advice for women seeking and building a career in cybersecurity
Thu, 7th Mar 2024
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cybersecurity
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gender equality
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tesserent
On International Women's Day 2024, industry veteran encourages women to confidently pursue cybersecurity careers, dispelling fears and underlining the sector's need for diverse skill sets and perspectives.
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IWD 2024: Why the human element makes all the difference
Thu, 7th Mar 2024
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martech
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software development
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development
In the unrelenting world of IT, the overlooked human element—understanding and connecting with the people behind the screens—often proves to be the key to sustained success.
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How Agile prospers under TEAL management structures
Sat, 10th Feb 2024
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devops
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data analytics
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planning
Amidst organisational failures to successfully apply agile, the TEAL management philosophy shows promise in fully realising agile's potential, by prioritising adaptability, empowerment and self-governance in teams.
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From pixels to playgrounds: the urgent need for balance in our children’s digital lives
Fri, 2nd Feb 2024
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edutech
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smartphones
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sports
As children's lives become increasingly digitalised, health experts highlight the immediate need to balance screen-time with physical activity, combating sedentary habits and potential obesity risks.
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At the table: cultivating a people-first workplace culture in an era defined by change
Fri, 2nd Feb 2024
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ai
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organisational culture
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millennials
Nurturing a 'people-first' workplace culture becomes increasingly imperative, balancing technology with human touch, adapting to generational shifts and ensuring professional and personal satisfaction amid change.
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AI & remote work transform contact centre industry
Thu, 4th Jan 2024
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ai
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nz
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productivity
Contact centres across ANZ are experiencing a significant shift to remote working and AI integration, enhancing customer service delivery.
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UK's legal tech firm Lawhive creates first AI paralegal, Lawrence
Tue, 5th Dec 2023
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ai
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legal
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feedback
Legal tech firm Lawhive unveils the UK's first AI paralegal, Lawrence, who passed the Solicitors Qualifying Examination.
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Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Thu, 5th Oct 2023
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data analytics
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uc
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martech
Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.
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IWD 2023: How women in tech can ‘embrace equity’ by supporting each other
Wed, 8th Mar 2023
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dei
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iwd
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flexible work
When women support and empower each other, we can both increase gender diversity in tech and create real change in the community and our workplaces.
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Bonsey Jaden Group appoints Daniel Loo as Regional Executive Creative Director
Fri, 7th Oct 2022
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digital media
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malaysia
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advertising
The company has bolstered its leadership team across the Southeast Asian region with the appointment of Daniel Loo as Regional Executive Creative Director.
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Is your chatbot bringing down the customer satisfaction score?
Fri, 12th Aug 2022
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uc
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crm
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cx
Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.
![Story image](../../../../../uploads/story/2022/03/02/preview_Gabrielle_Cichero-Senior_Director_of_Marketing_-Cloudera-_Landscape.webp)
IWD 2022: Leading during uncertain times - the rising importance of empathy
Tue, 8th Mar 2022
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data analytics
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martech
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planning
We’re currently witnessing one of the greatest shifts in workplace culture in history with 'control and command' leadership fading out.
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Microsoft APC Day 4 highlights: Women entrepreneurs, design & partner discussions
Fri, 9th Sep 2016
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microsoft
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empathy
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design
Highlights from the final day of the Microsoft Australia Partner Conference ranged from women entrepreneurs, design, empathy and partner discussions.
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Communicating with customers in the CEC
Wed, 1st Jul 2009
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customers
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nz
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workplace culture
In today's challenging economy, effective communication with customers is key; active listening and maintaining a positive outlook can make all the difference.