Empathy stories - Page 3

Nurturing a 'people-first' workplace culture becomes increasingly imperative, balancing technology with human touch, adapting to generational shifts and ensuring professional and personal satisfaction amid change.

Contact centres across ANZ are experiencing a significant shift to remote working and AI integration, enhancing customer service delivery.

Legal tech firm Lawhive unveils the UK's first AI paralegal, Lawrence, who passed the Solicitors Qualifying Examination.

Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.

When women support and empower each other, we can both increase gender diversity in tech and create real change in the community and our workplaces.

The company has bolstered its leadership team across the Southeast Asian region with the appointment of Daniel Loo as Regional Executive Creative Director.

Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.

We’re currently witnessing one of the greatest shifts in workplace culture in history with 'control and command' leadership fading out.

Highlights from the final day of the Microsoft Australia Partner Conference ranged from women entrepreneurs, design, empathy and partner discussions.

In today's challenging economy, effective communication with customers is key; active listening and maintaining a positive outlook can make all the difference.