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IT service management (ITSM) Stories

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IT service management (ITSM) stories

Ampito partners with Highlight on service observability
Software-as-a-Service

Ampito partners with Highlight on service observability

More than 5,000 customer connections will gain a single service view as Ampito replaces multiple monitoring tools with Highlight across its teams.

By Joseph Gabriel Lagonsin • 4 min read • Last week
SolarWinds says AI in IT service management hides costs
Software-as-a-Service

SolarWinds says AI in IT service management hides costs

Most IT teams are finding AI in service management costs more in training, data cleanup and upkeep than they expected.

By Sofiah Nichole Salivio • 4 min read • Last week

Global Stories

IT service management (ITSM) stories

Hexnode launches AI context layer for endpoint management
Software-as-a-Service

Hexnode launches AI context layer for endpoint management

It aims to cut the steps IT administrators take by routing natural-language requests to specialist workflow agents while keeping human approval for changes.

By Sofiah Nichole Salivio • 4 min read • Last week
Tech Mahindra & ServiceNow deepen enterprise AI ties
Digital Transformation

Tech Mahindra & ServiceNow deepen enterprise AI ties

Enterprises are under pressure to prove returns from AI, as the expanded tie-up will push projects beyond pilots and into live workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Exclaimer launches MSP Connect for managed service providers
Software-as-a-Service

Exclaimer launches MSP Connect for managed service providers

Billing and administration will be simpler for MSPs managing email signatures across Microsoft 365 and Google Workspace, with rollout under an hour.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Río Hondo College taps Boldyn for managed ERP support
Software-as-a-Service

Río Hondo College taps Boldyn for managed ERP support

The deal gives Río Hondo College extra ERP and application support as it seeks to ease strain on internal IT staff and improve continuity.

By Sofiah Nichole Salivio • 4 min read • Last week
Deutsche Bank builds AI resilience platform on Google Cloud
Disaster Recovery

Deutsche Bank builds AI resilience platform on Google Cloud

Banks face tighter scrutiny as Deutsche Bank's Google Cloud-backed system ties resilience tests to live operational data and audit records.

By Sean Mitchell • 4 min read • Last week
Lancom sees automation demand rise as firms cut friction
Software-as-a-Service

Lancom sees automation demand rise as firms cut friction

Automation spending is rising as firms use it to cut back-office bottlenecks and free staff for revenue-generating work.

By Mark Tarre • 4 min read • Last week
Infosys signs AI deal to modernise Knorr-Bremse IT
Manufacturing

Infosys signs AI deal to modernise Knorr-Bremse IT

The long-term arrangement should cut outages and speed up issue resolution across Knorr-Bremse's global SAP, engineering and PLM systems.

By Sofiah Nichole Salivio • 4 min read • Last week
DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • This month
Australia clears Integris deal for First Focus buy
Digital Transformation

Australia clears Integris deal for First Focus buy

The approval clears the way for a larger managed services group serving 4,000 businesses to expand across Australia, New Zealand and the US.

By Mark Tarre • 4 min read • This month
Google expands BigQuery transfer service with new connectors
Hybrid Cloud

Google expands BigQuery transfer service with new connectors

Enterprises will be able to move more sales, marketing and database data into BigQuery as Google adds connectors for SQL Server and Shopify.

By Sean Mitchell • 4 min read • This month
Autonomous IT boom fuelling LogicMonitor's APAC growth
Software-as-a-Service

Autonomous IT boom fuelling LogicMonitor's APAC growth

APAC customers are fuelling LogicMonitor's AI growth, with Australia among the earliest adopters of its Edwin AI platform.

By David Shilovsky • 4 min read • This month
Myriad360 breaks into CRN's top 25 fastest growers
Hybrid Cloud

Myriad360 breaks into CRN's top 25 fastest growers

A 91-place jump in CRN's Fast Growth 150 signals rising demand for Myriad360's security, cloud and infrastructure services.

By Joseph Gabriel Lagonsin • 4 min read • This month
PDQ adds ticketing integrations & macOS vulnerability tools
DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • This month
Measure/demonstrate: TechnologyOne boosts council digital transformation
Software-as-a-Service

Measure/demonstrate: TechnologyOne boosts council digital transformation

Councils are being urged to track savings and focus on improvement after software roll-outs, as one New Zealand authority cuts ERP ownership costs by 38%.

By Donovan Jackson • 5 min read • This month

Stories from Other Regions

IT service management (ITSM) stories

PDQ launches MCP server for AI endpoint management
Software-as-a-Service

PDQ launches MCP server for AI endpoint management

IT teams can now issue endpoint tasks from AI assistants, with PDQ keeping permissions, authentication and audit trails intact.

By Joseph Gabriel Lagonsin • 4 min read • This month