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IT service management (ITSM) stories

Software complexity costs UK firms GBP £32bn a year
Software-as-a-Service

Software complexity costs UK firms GBP £32bn a year

Complex software sprawl is costing UK firms more than GBP £32bn a year, as over a fifth of tech spend is now linked to buyer's remorse.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
Cloudhouse unveils free tool to price IT outage costs
Disaster Recovery

Cloudhouse unveils free tool to price IT outage costs

Cloudhouse launches free calculator to put a price on IT outages, as research pegs average unplanned downtime at over USD $14,000 a minute.

By Shannon Williams • 3 min read • Tue, 10th Mar 2026

Global Stories

IT service management (ITSM) stories

TeamViewer launches AI reporting tool for IT teams
Data Analytics

TeamViewer launches AI reporting tool for IT teams

TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 24th Mar 2026
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
MSPs eye hybrid IT gains in cloud & security services
Firewalls

MSPs eye hybrid IT gains in cloud & security services

MSPs chase predictable hybrid IT revenue as research shows cloud management and security services leading demand across global markets.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
Netos & Nebula launch global FinOps push for networks
Firewalls

Netos & Nebula launch global FinOps push for networks

Netos picks Nebula as its first global services partner to scale FinOps-style network spend management for channel-led enterprise roll-outs.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
GoTo debuts LogMeIn Partner Network for IT resellers
Software-as-a-Service

GoTo debuts LogMeIn Partner Network for IT resellers

GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.

By Sean Mitchell • 3 min read • Wed, 18th Mar 2026
Hexaware unveils Agentverse AI platform for enterprises
Unified Communications

Hexaware unveils Agentverse AI platform for enterprises

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
OutSystems named G2 Leader for enterprise AI agents
Data Protection

OutSystems named G2 Leader for enterprise AI agents

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
NCS links agentic AI to NVIDIA stack for sovereign use
Smart Cities

NCS links agentic AI to NVIDIA stack for sovereign use

NCS integrates its agentic AI platforms with NVIDIA AI Enterprise to deliver sovereign, production-grade AI for regulated sectors across Asia.

By Sean Mitchell • 3 min read • Tue, 17th Mar 2026
Sweep wins cybersecurity firms for Salesforce control
Data Protection

Sweep wins cybersecurity firms for Salesforce control

Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.

By Mark Tarre • 4 min read • Sat, 14th Mar 2026
Cohesity unveils Enterprise AI Resilience for safe scale
Data Protection

Cohesity unveils Enterprise AI Resilience for safe scale

Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Mar 2026
Deskpro brings cloud & VPC help desks to AWS shopfront
Unified Communications

Deskpro brings cloud & VPC help desks to AWS shopfront

Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.

By Mark Tarre • 3 min read • Sat, 7th Mar 2026
Structural stress rises for sysadmins in hybrid IT era
DevOps

Structural stress rises for sysadmins in hybrid IT era

Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.

By Shannon Williams • 3 min read • Fri, 6th Mar 2026

Stories from Other Regions

IT service management (ITSM) stories

Hostplus signs five-year IT services deal with Interactive
Digital Transformation

Hostplus signs five-year IT services deal with Interactive

Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
One New Zealand adopts Highlight to boost service visibility
Digital Transformation

One New Zealand adopts Highlight to boost service visibility

One New Zealand adopts Highlight to give managed network customers clearer, data-driven visibility of performance, capacity and service levels.

By Sean Mitchell • 4 min read • Tue, 10th Mar 2026
LogicMonitor boosts New Zealand push with local data hub
DevOps

LogicMonitor boosts New Zealand push with local data hub

LogicMonitor will open its first New Zealand data centre and expand local partners to support rising cloud, AI and hybrid IT demand.

By Sean Mitchell • 4 min read • Tue, 10th Mar 2026