Retail stories

Crescendo targets Britain and Europe with AI customer service push after topping USD $100 million in annual recurring revenue.

Adyen moves beyond payments with EUR €750 million Talon.One deal to fuse loyalty software, customer data and promotions across channels.

Quantium joins Google Cloud's Gemini Enterprise push with a new AI practice aimed at moving enterprise agents from pilots into production.

Google Cloud study finds 52% of executives have deployed AI agents, with early adopters reporting stronger returns and wider business use.

Google is tailoring AI playbooks for 19 industries as enterprises shift from pilots to production, with faster rollouts and ROI now the focus.

Bridewell says ICO data privacy complaints climbed across key UK sectors, with finance still top, while retail and manufacturing saw the fastest rise.

GapMaps deepens its data marketplace with Panolytica, giving marketers and planners finer-grained consumer insights across Australia, the UK and Saudi Arabia.

Adobe names 2026 award winners as Costa Crociere, TSB Bank, the NFL and Lenovo are honoured for data-led customer engagement.

Blue Yonder survey finds supply chain leaders are prioritising efficiency and resilience over emissions, even as 66% work to cut impact.

Rithum unveils SupplyExplorer as retailer merchandising teams seek faster, data-led ways to identify and assess suppliers across its commerce network.

QA shortlisted for two Apprenticeships Guide Awards after supporting 12,000 learners and posting a 97.5% achievement rate.

Syndigo rolls out SynapseGo to let marketers and eCommerce teams trigger approved product data workflows by chat, aiming to cut manual effort.

DeliveryApp becomes Zippd as UK logistics firm touts faster fulfilment and a network-led model that can cut marketplace lead times by up to 40%.

Pacvue unveils AI agent to speed up commerce media workflows, with Amazon Ads support at launch and approval-based campaign changes in one system.

UK transport and storage firms are far more worried about conflict hitting supply chains and shipping, with concern jumping sharply since December.

Scurri posts 22% parcel growth as retailers favour nearer European markets and faster delivery options amid shifting consumer demand.

Webtrends Optimize taps Samantha Bessant to lead customer success as British software firm scales client operations after record growth.

LoyaltyLion brings back its Loyalty Connect virtual series, with more than 20 speakers set to unpack retention tactics as acquisition costs climb.

Narwhal Labs secures backing from more than 70 UK investors as it unveils an AI communications platform for regulated sectors.

Pennies to return as Gold Charity Partner for RTS, with micro-donations topping GBP £65 million over a decade and partner numbers more than trebling.