Systems integration stories - Page 7

Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.

AI has become the default weapon against fraud and AML, but SEON warns fragmented systems mean higher spend and rising operational strain.

AI roles are booming despite a cooler jobs market, with Zapier finding most firms plan AI hiring and many paying sizeable skill premiums.

Komodor triples ARR and doubles Fortune 500 reach as AI-fuelled SRE, automation and cloud cost pressure reshape reliability operations.

Ericsson and NTT DATA strike global deal to deliver managed private 5G and edge AI for large enterprises across multiple industries.

Certino appoints insider Tom Martin-Lockyer as Chief Executive, as founder Richard McBride moves to a non-executive board role.

Legacy systems and skills gaps mean 69% of UK public bodies say outdated tech is blocking AI plans, Cloudhouse research reveals.

Umbraco dominates as UK membership organisations boost digital spend, with the biggest 100 bodies investing GBP £250 million a year.

Talkdesk unveils Automation Flows and extends Autopilot to email, promising end-to-end AI handling of complex, multi-system CX workflows.

Unit4 makes its Success4U subscription the default model for ERPx and ERP delivery, promising faster, more predictable SaaS rollouts.

Kubus reshapes senior leadership, appointing new heads across finance, operations and revenue to fuel a five-year global growth drive.

UK airlines are deploying agentic AI and WhatsApp chatbots to cut airport queues, ease staff strain and manage growing border disruption.

Nintex refreshes its K2 on-prem platform with new custom UI controls, accessibility upgrades and deeper diagnostics for secure workflows.

Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.

Process intelligence and composable architecture are emerging as the missing ingredients to turn fragile AI pilots into resilient, traceable value.

NTT DATA has deployed private 5G across 50 Cargill plants, underpinning connected workers, robotics and edge AI in complex factories.

Myriad360 buys Advizex, creating a global AI-focused IT services platform with more than USD $900 million in annual run-rate revenue.

AI-enabled cloud ERP could cut finance close times by 30% by 2028, as Gartner tips modular, automated systems to reshape CFO agendas.

Payroll teams say they are ready for JSL reforms, but gaps in HMRC data access and outdated systems leave many exposed before April.

Vertali expands its global workforce across technical, programme and support roles as mainframe security and modernisation demand surges.