The Ultimate Guide to Unified Communications
2023 edition

Also known as UC.

Where once the telephone reigned supreme, modern communication now encompasses email, txt, webchat, video conferencing and more. Unified Communications brings all these modes together and helps people identify and use the mode most appropriate for the specific interaction. Collaboration goes beyond ‘one to one’ communication and empowers group work, even when members are remote, and further incorporates file sharing technologies so people can work together on the same documents or files, without being in the same room.

Top players
You can read more from the top players Poly, Microsoft Teams, Avaya, Cisco, and Jabra.
Other guides
You can read other related guides from Contact Centre, Work from Home, Video, Broadband, and Microsoft Teams.
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