UK firms pivot to AI as permacrisis prompts vital digital adaptations
A new report reveals 78% of UK IT decision-makers plan to use AI and automation to navigate the ongoing permacrisis.
The importance of conversational AI in contact centres
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Kingsfield Tech team granted Microsoft Gold Accreditation after £1m sales milestone
Kingsfield's expanding tech team has achieved Gold Accreditation from Microsoft after reaching over £1 million in sales in just five months.
8x8 CPaaS receives Singapore’s CSA Cyber Trust certification
Singapore's Cyber Security Agency (CSA) has recognised 8x8 CPaaS for its strong cybersecurity practices with the Cyber Trust mark certification.
8x8 announces its CPaaS can now deliver no-code functionality
8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.
8x8 and Genesys partner with product integration for CX
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
8x8 and Genesys collaborate on customer service solution
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
8x8 release blends contact centre and unified comms solutions
8x8 Agent Workspace, a new contact centre experience, aims to improve efficiency and effectiveness for customer interactions.
8x8 Inc. reveals increased uptake of enhanced solution capabilities
8x8 Inc. experiences significant global customer growth with its XCaaS solution accounting for over 35% of ARR, according to Q3 2022 results.
8x8 to acquire cloud-based communications company Fuze
8x8, an integrated cloud communications platform provider, is set to acquire cloud-based communications provider Fuze for $250m.
8x8 delivers new XCaaS enterprise capabilities for improved collaboration
8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.
8x8 brings receptionist role into the future with latest offering
8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.
8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.
8x8 supplies SMS API to Coca-Cola Europacific Partners Indonesia
CCEP Indonesia has onboarded 8x8’s SMS API to provide a mobile order and delivery management platform for its distributors and retailers.
8x8 rolls out enhancements to XCaaS offering
8x8 launches enhancements to its XCaaS platform to support hybrid workforces, including better video meetings and expanded compatibility with Microsoft Teams.
8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
8x8 introduces Experience Communications as a Service (XCaaS; merging UCaaS and CCaaS to enhance employee and customer experiences.
8x8 adds new business messaging features to Microsoft Teams
8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.
8x8 announces updates to its cloud communications platform
Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.
8x8 launches Microsoft Teams contact centre solution
8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.
IWD 2021: 8x8 manager on nurturing female talent
The most important thing is having a long-term commitment to investing in staff, writes 8x8 channel enablement manager for ANZ Sophia Demetriades.
8x8 experiences significant growth driven by channel-first strategy
8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.
8x8's Winter 2021 aims to enhance the customer experience
Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.