Customer Satisfaction stories - Page 7

Boomi has been named an Exemplary Vendor in ISG's 2025 guides, topping data integration and master data management categories for enterprise solutions.

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

CyberArk has been named a Leader for the seventh year in a row in Gartner's Magic Quadrant for Privileged Access Management, highlighting its future-ready solutions.

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

Most executives see their customer experience strategies as failing and say cultural and organisational barriers hinder AI use in transforming customer relationships.

Over half of UK shoppers find retail communications too generic, with 60% calling them irrelevant, highlighting a need for personalised experiences across channels.

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.

Brands face rising tariffs and fulfilment challenges this holiday peak, with 87% hiking US prices and only 31% confident in cross-border delivery plans.

KnowBe4 retains its top spot in the G2 Grid Fall 2025 Report, leading in Security Awareness Training and Incident Response for multiple years.

AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.

Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.

Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.

Pure Storage has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms for the twelfth year running.

Virgin Atlantic's partnership with Infobip has boosted online check-in at Heathrow by 11% using automated WhatsApp messaging to streamline passenger experience.

Prommt partners with Payit by NatWest to enhance open banking payments, offering UK businesses instant, secure transactions and improved customer experience.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

Aspire Technology Solutions saw revenue rise 28% to GBP £50.9m in 2025, driven by tech investments, regional expansions, and strong customer service focus.