The Ultimate Guide to eCommerce
A curated UK edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for eCommerce.
What to know about eCommerce
eCommerce represents the dynamic world of buying and selling goods and services online. It is rapidly evolving with major advances in technology, logistics, payment systems, and customer experience strategies shaping the way businesses operate and consumers shop.
This tag covers a broad range of stories including security certifications for apps, the rise of marketplaces as sales channels, innovations in warehouse and inventory management, AI-driven tools for personalization and fraud prevention, expansions by fintech and shipping companies, as well as insights into consumer behaviors and trends.
Readers exploring our eCommerce tag will discover the latest developments influencing retailers, brands, and technology providers around the globe. Whether you are a business owner, marketer, or someone passionate about the future of retail, these stories offer valuable knowledge about leveraging technology, overcoming challenges like fraud and delivery expectations, and succeeding in a competitive digital marketplace.
UK eCommerce News
Regional stories with direct local relevance
Komerz appoints Shahid Sadiq as Group Finance Chief
The move comes as the UK-founded commerce group seeks GBP £500 million in growth funding to support acquisitions and overseas expansion.
Footasylum taps THG Fulfil for automated warehouse
The deal should reduce Footasylum's upfront costs and speed up its move to a denser goods-to-person system before peak trading.
Shufti named leader in age verification & estimation
Rising regulatory scrutiny is pushing more buyers towards layered checks, after Liminal named Shufti a leader in age verification and estimation.
UK consumers use AI to discover brands, but still check
Most AI-discovered brands still face a trust test, as 79% of UK users check other sources before buying and only 4% would skip that step.
UK consumers wary of AI shopping agents & payments
Trust remains thin for AI-led shopping, with most UK adults saying they would reject systems that handle spending or payment data.
Britons wary of AI making shopping decisions for them
Most Britons still want to control the final purchase, with 65% uncomfortable letting AI buy on their behalf, Dentsu found.
Analyst Insights
Research and market analysis connected to eCommerce
Constructor named Gartner leader in search & discovery
Consumers trust marketplaces more than brands online
Eebz launches AI models with GBP £10 million boost
Carwow names Chief Technology Officer & adds Sheth
Constructor posts surge on AI retail search momentum
Featured News
Expert Columns
Solving the retail generational buying gap one basket at a time
Marketers, don't miss the open goal this World Cup
Why the UK's agentic commerce future will be won by data, not models
Why you need to treat your fulfilment strategy like a marketing campaign
From data overload to profit: Making insights actionable
The 70% problem: Why checkout is still where eCommerce goes to die
The UK's subscription economy crackdown and what this means for tech businesses
KYA is the new KYC: The payment identity problem AI commerce cannot afford to ignore
Retailers urged to clean address data for faster deliveries
5 eCommerce trends set to define 2026
Interviews
Interviews and video coverage from the network
Recent eCommerce News
Floward uses AI agents to handle seasonal WhatsApp spikes
Seasonal surges on WhatsApp are now being absorbed by AI, helping the florist cut costs 15% and keep replies to one minute.
The Candy Garage doubles sales after logistics shift
Outsourced fulfilment has freed the Lincoln confectionery firm to scale up, with daily collections replacing weekly dispatches and turnover climbing.
Incode buys Identiq in USD $100 million fraud push
The deal gives banks and telecoms a way to share fraud signals without pooling customer data, as AI-driven scams surge worldwide.
London sees sharp rise in personalised scam attempts
Nearly six in ten Londoners have seen more scam attempts in the past year, with social media fraud and AI-made ruses fuelling concern.
UK Finance backs bank app digital ID verification pilot
Customers could soon verify their age, address and identity through banking apps, as lenders test a voluntary check-sharing service to curb fraud.
3PL appoints Ryan Walker as Head of Customer Experience
The new role signals 3PL's push to improve service and align staff, systems and technology as competition in fulfilment intensifies.
Ecommpay urges sector-wide push to stop fraud earlier
Fraud losses could fall if banks, merchants and regulators align on earlier intervention, Ecommpay says in a new report.
OneOdio launches Focus A1 Pro headphones for USD $34.99
The budget ANC market is getting tighter as the foldable on-ear model adds 70-hour battery life and dual-device pairing for commuters.
UK shoppers say Prime Day traps retailers in discount cycle
More than half of UK shoppers say major sales events are pushing retailers into a race to the bottom, according to invent.ai research.
Ecommpay wins Retail Systems fraud prevention award
Retailers are under pressure to curb networked payment fraud without harming checkout conversion, a challenge Ecommpay's award-winning tool targets.
UK shoppers frustrated by AI retail personalisation
Frustration is rising as nearly half of UK shoppers report poor AI recommendations, while most retailers say eCommerce upgrades have slipped.
World Cup spending to hit GBP £4.5bn, warns survey
Retailers face stock shortages as 84% of fans say they will travel for unavailable items, with average losses pegged at GBP £116,836.
Venture Forge appoints Kenwright as Chief Commercial Officer
The 21-person Amazon agency is beefing up ahead of Prime Day as it seeks to win more client brands and widen its market reach.
Tottenham signs TCS in digital transformation deal
Fans will see changes across ticketing, content and security as the Premier League club hands its digital overhaul to Tata Consultancy Services.
20i backs distributed hosting as traffic demands rise
Rising traffic and more complex sites are pushing businesses to look beyond single-server hosting, 20i says, to reduce bottlenecks and outages.
Ellis Brigham cuts order enquiries by 14% with Ingrid
The retailer also lifted order volumes by 24% last peak trading period, while fewer customer service queries eased pressure on its teams.
Merchants see customers & criminals as fraud risks
Merchants are now losing more to refund abuse and chargebacks as AI-enabled fraud drives losses of USD $11.4 million on average.
Retailers lack AI strategy despite competitive pressure
The gap leaves many retailers exposed, as most feel pressure to adopt AI yet fewer than half have a clear plan for doing so.
Stewart Golf cuts customer response times to one minute
Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.
Ecommpay named finalist for eCommerce Awards payment
Failed checkouts and currency confusion remain a drag on online sales, making Ecommpay's shortlist a nod to tools that can lift conversion.
Job Moves
Komerz appoints Shahid Sadiq as Group Finance Chief
3PL appoints Ryan Walker as Head of Customer Experience
Billy Grace taps ex-Google sales head for UK launch
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Dig appoints Ideal World Co-founder Paul Wright to board
Paxon appoints Anthony Heath as Business Development Manager
CEEK appoints Caroline Mercurio as Chief Operating Officer
PushON appoints Emma Gunn & Emily Harris amid growth
CEEK posts 50 percent growth & hires Grace Flusfeder
