IPI stories
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IPI launches ElasticCX Service Recovery for contact centres
Fri, 26th Jul 2024
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uc
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breach prevention
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risk & compliance
IPI unveils ElasticCX Service Recovery, a cloud-based solution aimed at enhancing Contact Centre resilience against IT outages, security breaches, and planned upgrades.
![Story image](../../../../../uploads/story/2024/07/19/preview_techday_b364d759e0946c85cf29.webp)
IPI earns top three-star rating from Best Companies
Fri, 19th Jul 2024
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ipi
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employees
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uk
IPI has received a prestigious three-star rating from Best Companies, reflecting its outstanding employee engagement and commitment to a positive workplace culture.
![Story image](../../../../../uploads/story/2024/07/03/preview_techday_22d10417138414e48986.webp)
IPI rises to 31 in E2E Tech 100 list after successful year
Wed, 3rd Jul 2024
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uc
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experian
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contact centre
IPI climbs to 31st in the 2024 E2E Tech 100 list, signalling a successful year marked by robust growth, innovation, and strategic partnerships.
![Story image](../../../../../uploads/story/2024/04/22/preview_img-mdyLBeMHx9M9TwdLQsbi8Rc0.webp)
IPI joins NICE's DEVone Ecosystem, offers Pauseable via CXone
Tue, 23rd Apr 2024
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data protection
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digital transformation
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ai
Contact centre specialist IPI joins NICE's DEVone Ecosystem programme, making its unique compliance technology, Pauseable, available via NICE's AI-driven CXone platform.
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IPI becomes first UK Avaya partner with cloud specialisation accreditation
Mon, 26th Feb 2024
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dr
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data analytics
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digital transformation
IPI, a London-based tech firm, becomes the first UK partner to receive Avaya's cloud specialisation accreditation, places the tech firm in a unique position to assist businesses transitioning to Avaya's cloud-based platform.
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Steve Winningham appointed as IPI's non-exec chairman
Thu, 8th Feb 2024
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cx
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martech
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hcm
Contact centre specialist, IPI, has appointed seasoned industry professional Steve Winningham as its non-exec chairman to facilitate its future growth following an investment by Ethos Partners.
![Story image](../../../../../uploads/story/2024/01/10/preview_img-A9ze8Ob5WjjlpqKfWtEkDiVq.webp)
MSI Reproductive Choices & IPI push digital transformation forward
Wed, 10th Jan 2024
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digital transformation
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devops
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apm
MSI Reproductive Choices partners with IPI for an extensive digital transformation, driving up client interaction by 23%, modernising staff management, and promoting remote working.
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Green Insurer teams up with IPI for advanced customer contact services
Mon, 11th Dec 2023
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uc
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hybrid & remote work
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ai agents
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.
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The five key pillars of exceptional customer contact
Fri, 14th Jul 2023
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saas
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uc
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cx
To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.
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Exclusive: IPI edges out competition with compliance solutions
Wed, 23rd Nov 2022
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risk & compliance
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hybrid & remote work
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wfh
IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.
![Story image](../../../../../uploads/story/2018/03/22/preview_CIM_data_centre.webp)
Infomart announces the sale of three data centers
Thu, 22nd Mar 2018
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hyperscale
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dc
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colocation
Infomart sells three major US data centres to IPI Data Center Partners, expanding the latter's footprint in San Jose, Hillsboro, and Ashburn.