Opinion stories - Page 26

AI is transforming customer service careers, shifting roles from routine tasks to strategic, empathy-driven jobs enriched by data and technology.

With the UK's PSTN network ending in 2027, over 5.5 million SMEs must urgently switch to digital communications to avoid disruption and boost resilience.

Physical risks like theft and fire pose serious threats to data centres, now critical national infrastructure, requiring robust multi-layered security beyond cyber defences.

AI-led cloud migration cuts banking downtime by 45%, boosts transaction reliability and halves migration timelines, easing regulatory concerns.

AI is revolutionising Black Friday, turning it from a rush of impulsive buys into a year-round, sustainable, and transparent shopping experience.

Procurement teams face rising risks and data overload; agentic AI, like Agent Bob, offers instant intelligence beyond static dashboards to boost strategic decisions.

Bitcoin is shedding its rebellious roots as institutional investors and governments embrace it, marking a transformative shift in 2025's digital asset landscape.

Three years on, ChatGPT's impact on education reveals AI as a tool that enhances teaching but cannot replace the vital human element in learning.

Despite billions invested in AI, financial firms see slow adoption as solutions must prioritise trust, transparency, and augment human judgement over automation.

New underground data centres paired with agrovoltaic farms and solar cooling offer a sustainable model supporting agriculture, food security and climate goals.

As AI matures, the focus shifts to consistent, cost-effective infrastructure and unified platforms, moving beyond hype to reliable, explainable AI systems at scale.

AI is transforming search, urging companies to optimise content for AI alongside SEO to capture growing referral traffic from generative AI tools like ChatGPT.

Small firms expanding remotely face device management chaos, risking compliance crises and productivity loss before AI adoption can begin properly.

In 2026, successful cyber incident response and digital transformation hinge on human clarity and calm, despite rapid AI and tech advances reshaping IT landscapes.

Most organisations grapple with fragmented security tools and slow data onboarding in SOCs, hindering threat detection and response amid rising cyber risks.

By 2025, FinTech and MarTech in Australia, the UK, and Singapore will be shaped by hybrid work, advanced tech, and a strong focus on sustainability.

Infostealer malware exploits employee mistakes to steal sensitive data, posing a severe threat to businesses and client security worldwide.

Multinational US firms outperform domestic companies by 16% amid dollar volatility, but domestic businesses eye growth as interest rates fall and investment rises.

Tech innovation thrives when failure is normalised, fostering psychological safety and learning-goal mindsets in creative teams for breakthrough progress.

Australian businesses could unlock a USD $60bn productivity gain by saving 8%-10% on external supplier spend without job or performance cuts.