Pegasystems stories - Page 4

AI adoption in Australian businesses is lagging behind the US and China, but starting small can lead to big results.

A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.

Pegasystems launches AI-powered Pega Sales Coach to help sales managers develop better salespeople in real time.

The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.

Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.

The Australian Government’s IP Australia, the University of Canberra, and IT firm Pega launch a graduate program to boost skilled ICT graduates.

So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?.

Businesses are increasingly deploying AI to gain better insights into customer needs and provide more personalised service, sales, and marketing.

The solution will aim to improve overall customer experience by automating business processes for the government agency.

As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

Three Australian companies to receive Pega Client Excellence Awards for outstanding customer engagement and operational excellence.

Leonardo Consulting says the partnership has enabled the company to mature and further enhance its BPM offering to existing and future customers.

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

Companies should find effective ways to expose customers to the benefits of AI that work to change their misperceptions and establish trust.

Pega’s workforce intelligence capabilities use robotic automation and AI to understand how sales and service agents work.

Ultimately, these benefits make employees more productive while freeing them to focus on delivering better customer experience.

Pegasystems launches end-to-end automation platform combining RPA, BPM, and CRM to increase efficiency and customer experience.

Organisations that are too risk-averse might be stalling their own growth, or at least that's what new research by Marketforce has found.

‘Digital transformation’ is a common group of words thrown around to label the current evolution of the modern workplace, and for good reason.