rebuy boosts device repair automation & transparency with Camunda

Camunda has announced a new partnership with device refurbishment company rebuy to support the automation and orchestration of rebuy's device repair lifecycle.

This partnership enables rebuy to use Camunda's process orchestration and automation platform to increase operational efficiency by providing end-to-end visibility into repair processes. The solution encompasses internal departments as well as supply chain partners, supporting rebuy in managing a device refurbishment process that varies depending on device type and repair complexity.

rebuy operates across several stages of the device sales cycle, including purchasing, refurbishment, order processing, logistics, and sales. Managing these activities requires coordination between internal teams and external partners. With Camunda's platform, rebuy can oversee time-sensitive repairs, such as customer warranty work, while also monitoring ongoing operations and throughput in real time.

Visibility and optimisation

By integrating Camunda, rebuy has improved process transparency. This allows fast identification of bottlenecks and timely adjustments to workflows, which has led to increased throughput and a higher number of repairs per employee. The company reports enhanced operational efficiency alongside improvements in customer experience due to these process refinements.

Team members at rebuy are now able to visualise the state and definition of processes during production, making it easier to diagnose issues and make improvements to workflow configurations as needed. This approach has helped rebuy to streamline practices across the business, eliminating redundant steps and allowing for more agile responses to operational challenges.

Quotes from the companies

rebuy plays a critical role in the sustainable circular economy for devices. We view Camunda as an important part of our core business functionality to improve efficiency. It helps eliminate redundant steps, automate as much as possible, and increase both our throughput and the number of repairs performed per employee. By continuously improving our processes, we can create a better overall experience for our customers.

Bjoern Haeuser, Head of Platform & Operations Development at rebuy, highlighted these gains as essential to the company's focus on efficiency and customer service.

Frederic Meier, Senior Vice President, Sales at Camunda, noted the partnership's impact on reducing automation silos at rebuy. He said:

Using Camunda, rebuy is able to reduce automation silos, making its entire business process work seamlessly for employees, partners, and customers alike. It's great to see Camunda in action for rebuy's most critical business process, sustainably reusing existing resources and extending the lifecycle of electronic devices.

Processes, people, and platform

The Camunda deployment helps rebuy coordinate operations between its internal teams of over 600 employees, representing 40 nations and working across six European countries. By orchestrating processes with Camunda, rebuy aims to further its business objectives of reducing raw material and energy use, while encouraging circular consumption of electronic devices.

Through its business, rebuy purchases used books, CDs, smartphones, tablets, and laptops, refurbishes them, and sells them with a warranty. The company's goal is to keep these devices circulating in the economy, using up-to-date processing technologies to ensure consistent quality.

The implementation of process automation and orchestration with Camunda is positioned as a key step for rebuy in maintaining high product and service standards as it seeks to grow its refurbishment capabilities and serve a wider customer base throughout Germany, Austria, the Netherlands, France, Italy, and Spain.

Camunda's platform is designed for organisations aiming to coordinate and automate workflows across people, systems, and devices. The company is used by businesses including Atlassian, ING, and Vodafone to help improve business-critical process execution.