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Retail Stories - Page 19

UK Stories

Retail stories

What Black Friday revealed about retail's customer service challenges
Digital Transformation

What Black Friday revealed about retail's customer service challenges

Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025
Black Friday: shoppers & retailers face rising cyber threats
Data Protection

Black Friday: shoppers & retailers face rising cyber threats

Around 60% of UK adults plan to shop this Black Friday, as retailers brace for rising cybercrime targeting fast-paced online sales and AI-driven bots.

By Shannon Williams • 4 min read • Fri, 28th Nov 2025
Black Friday shoppers & retailers face surge in cyber threats
Malware

Black Friday shoppers & retailers face surge in cyber threats

UK shoppers and retailers brace for a spike in cyberattacks this Black Friday as criminals exploit rising online spending with advanced scams.

By Shannon Williams • 3 min read • Fri, 28th Nov 2025
UK SMEs turn to fast-track finance as Black Friday demand surges
Marketing Technologies

UK SMEs turn to fast-track finance as Black Friday demand surges

UK SMEs are increasingly using fast-track finance to meet surging Black Friday demand, with applications rising nearly a third ahead of the festive season.

By Shannon Williams • 3 min read • Fri, 28th Nov 2025
Fraud losses top GBP £1.17 billion as Black Friday scams surge
eCommerce

Fraud losses top GBP £1.17 billion as Black Friday scams surge

Fraud losses in the UK surged to GBP £1.17 billion in 2024, with Black Friday scams and unauthorised card fraud sharply increasing online threats.

By Sean Mitchell • 5 min read • Fri, 28th Nov 2025

Global Stories

Retail stories

One in three Australians open to AI shopping assistants
Fintech

One in three Australians open to AI shopping assistants

One in three Australians are ready to let AI shop on their behalf, but fears over fraud, control and bad purchases still loom large.

By Sean Mitchell • 4 min read • Mon, 8th Dec 2025
Bodd secures AUD $15 million to drive global 3D scanning growth
Data Protection

Bodd secures AUD $15 million to drive global 3D scanning growth

Melbourne-based Bodd raises AUD $15 million to fuel global rollout of its 3D body scanning tech across defence, aviation and healthcare.

By Sean Mitchell • 3 min read • Mon, 8th Dec 2025
How AI, social commerce & experience will reshape retail in 2026
Customer Experience

How AI, social commerce & experience will reshape retail in 2026

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025
AI-driven data & supply chain innovation to reshape retail in 2026
DevOps

AI-driven data & supply chain innovation to reshape retail in 2026

AI and predictive analytics are set to transform retail supply chains in 2026, enhancing customer experience and operational efficiency.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025
APAC shoppers pay more for trusted brands with data privacy
Data Protection

APAC shoppers pay more for trusted brands with data privacy

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
AI set to reshape customer trust, transparency & service by 2026
Customer Experience

AI set to reshape customer trust, transparency & service by 2026

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

By Melania Watson • 4 min read • Fri, 5th Dec 2025
Retailers optimistic about AI but full deployment remains distant
Marketing Technologies

Retailers optimistic about AI but full deployment remains distant

Over two-thirds of retailers expect agentic AI to boost efficiency by 2026, but only 8% have fully integrated it into their operations so far.

By Shannon Williams • 3 min read • Fri, 5th Dec 2025
Every retail company needs to be a technology company
Hybrid Cloud

Every retail company needs to be a technology company

Retailers in Australia and New Zealand must act like technology firms, using real-time data and strong security to thrive during peak shopping seasons.

By Carolyn Duby • 4 min read • Wed, 3rd Dec 2025
Topsort wins W23 funding to boost AI retail media for grocers
Marketing Technologies

Topsort wins W23 funding to boost AI retail media for grocers

Topsort secures investment from W23, backed by major grocers including Tesco, to expand its AI-driven retail media platform for global grocery retailers.

By Melvin Hipolito • 3 min read • Tue, 2nd Dec 2025
Friendly fraud set to surge by 25% over peak holiday shopping days
Marketing Technologies

Friendly fraud set to surge by 25% over peak holiday shopping days

Friendly fraud is set to rise by 25% over the peak holiday shopping days, with transactions averaging USD $291, costing retailers billions globally.

By Shannon Williams • 3 min read • Fri, 28th Nov 2025
Prezzee launches PrezzeePay to simplify global digital gifting
Marketing Technologies

Prezzee launches PrezzeePay to simplify global digital gifting

Prezzee launches PrezzeePay, enabling retailers worldwide to offer unified digital gift cards without costly system changes, targeting cashless Gen Z shoppers.

By Sean Mitchell • 3 min read • Thu, 27th Nov 2025

Stories from Other Regions

Retail stories

NZD $12 billion at risk for retailers as shoppers shun bad service
Customer Experience

NZD $12 billion at risk for retailers as shoppers shun bad service

New Zealand retailers risk losing NZD $12 billion this peak season as almost half of consumers shun businesses after one bad experience.

By Melania Watson • 3 min read • Thu, 27th Nov 2025