Retail stories - Page 15

Payment outages in the UK cost retail and hospitality sectors GBP £1.6 billion annually, with over five major disruptions each year impacting customer spending.

Despite fewer shoppers marking Father's Day, UK spending on gifts is set to reach GBP £1.12 billion in 2025, driven by inflation and rising prices.

Dentsu has integrated in-store eye-tracking data from Co-op Media Network into its tool, enhancing media planning with real-world retail attention insights.

Ventrica has launched Ventrica Digital with a GBP £4.2 million investment to enhance customer experience using Zendesk's platform and services over three years.

Retailers must harness data-driven agility and real-time inventory visibility to navigate U.S. tariffs and economic uncertainty while staying profitable.

Celonis and Peech have launched an app to help retailers cut perishable waste and losses, boosting revenue and improving price markdown compliance.

JLL has launched the AI-powered Property Assistant to enhance property performance and boost financial returns across retail, industrial and office sectors.

Nearly 700 global supply chain leaders prioritise AI and new tech investments to boost resilience, efficiency, and sustainability over the next three years.

Paragon has acquired UK-based Service Graphics, enhancing its marketing services with brand activations, large format displays, and on-demand print expertise.

UK shoppers show stronger loyalty to stores than brands, with customer service and rewards driving loyalty, especially among those over 55 years.

The Chartered Institute of Information Security teams with PTSD Resolution to offer trauma therapy and mental health support to UK cybersecurity professionals from May 2025.

Blackstone eIT and Nintex have launched an AI platform combining vision intelligence and workflow automation to boost real-time risk management across industries.

Manhattan Associates launches a connector app on Shopify, offering retailers real-time inventory, order tracking, and diverse payment options to boost omnichannel fulfilment.

Park Place Technologies has acquired UK-based CSI, bolstering its hybrid cloud services and strengthening support for legacy IBM infrastructures globally.

Cloudinary's survey reveals 93% of retailers see up to 4x better results from personalisation, boosting online and in-store customer experiences globally.

Nexer Enterprise Applications has named Gareth Mitchell-Jones as Head of Data and AI UK to drive advanced Microsoft-based solutions across sectors.

Circana's new report reveals how brands can boost customer lifetime value through personalised commerce, leveraging data tech and predictive analytics.

Endava formalises its partnership with OpenAI, joining the Beta Services Partner Program to advance AI-driven business transformation globally.

Scalefusion has launched in the UK and Ireland, offering unified endpoint management to bolster cyber security amid rising cyberattack risks in the region.

Retailers name the cost of living crisis their biggest challenge in 2025, with 56% citing it as the main concern amid economic uncertainty, says Fluent Commerce.